Operations Manager
1 week ago
Key Responsibilities
- Policy Processing: Issuing policy documents, processing applications, and updating policy renewal statuses.
- Data Management: Entering, maintaining, and organizing data in electronic systems.
- Customer Service: Handling and resolving customer inquiries and issues related to policies.
- Compliance: Ensuring adherence to company policies, regulatory laws, and industry standards.
- Administrative Support: Managing documentation, record-keeping, and other administrative functions.
- Coordination: Collaborating with various internal teams, such as sales, underwriting, and claims, for smooth workflow.
- Process Improvement: Analyzing data and trends to identify areas for operational enhancement and streamlining workflows.
Required Skills
- Organizational Skills: For managing multiple administrative tasks and documentation.
- Attention to Detail: Crucial for accuracy in data entry and policy document processing.
- Communication Skills: For interacting with clients, internal teams, and other stakeholders.
- Technical Proficiency: Familiarity with relevant insurance software and tools.
- Problem-Solving: To address and resolve escalated issues and client inquiries.
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