City Operations Manager

4 days ago

Ahmedabad, Gujarat, India The HelloWorld Full time

Location:
Ahmedabad

Salary:
5 - 6 LPA

About the Role

We're looking for a dynamic and experienced
City Operations Manager
to lead and scale our city-level operations. This role involves managing teams, driving operational excellence, optimizing processes, and ensuring an exceptional customer experience across all properties and business functions.

Key Responsibilities

  • Oversee end-to-end city operations including property management, maintenance, and customer experience.
  • Lead and mentor a team of Area Property Managers, Operations Executives, and Field Staff.
  • Monitor city-level KPIs — occupancy, revenue, service quality, and cost efficiency.
  • Implement operational SOPs and ensure compliance across all teams.
  • Collaborate with central teams (Sales, Finance, Product, and HR) to align city operations with business goals.
  • Manage vendor relationships and ensure timely resolution of on-ground issues.
  • Identify process gaps and drive continuous improvement initiatives.
  • Handle escalations, audits, and critical incident management.
  • Provide strategic inputs for city growth, expansion, and customer retention.

Requirements

  • Bachelor's degree; MBA or equivalent preferred.
  • 3–5 years of experience in operations, preferably in real estate, property management, facility, or hospitality sectors.
  • Proven leadership and team management skills.
  • Strong analytical, communication, and problem-solving abilities.
  • Proficiency in Excel, dashboards, and data-driven decision-making.
  • Ability to work in a fast-paced, on-ground operational environment.

What We Offer

  • Opportunity to lead and shape city operations in a high-impact role.
  • Dynamic work culture with autonomy and growth opportunities.
  • Competitive compensation and performance-based incentives.

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