Operations Manager

3 days ago

Ahmedabad, Gujarat, India Republic Of Karting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Republic of Karting (

) is India's leading go karting and thrill chain operating in Mumbai, Virar, Nashik, Ahmedabad and Indore.

At Republic of Karting, creating a memorable and thrilling experience for each of our customer is very important and so, this team role have a super important role to play in our team.

We are seeking a dynamic and experienced Senior Operations Manager to oversee the day-to-day management of our karting track facility in Ahmedabad. The role involves ensuring smooth operations, maintaining safety standards, managing staff, and delivering an exceptional customer experience.

Key Responsibilities:

  • Oversee daily operations of the karting facility, including track management, scheduling, and customer flow.
  • Monitor equipment usage, maintenance schedules, and ensure the facility is running at optimal performance.
  • Coordinate with vendors and service providers for timely support and supplies.
  • Staff Management
  • train, and supervise staff including track marshals, customer service teams, and maintenance personnel.
  • Create duty rosters and ensure adequate staffing levels during peak and non-peak hours.
  • Motivate and monitor staff performance to ensure excellent customer service.
  • Safety & Compliance
  • Ensure strict adherence to all safety protocols for customers, staff, and equipment.
  • Conduct regular safety inspections of tracks, karts, and protective gear.
  • Maintain compliance with local regulations, licenses, and health & safety standards.
  • Customer Experience
  • Ensure customers receive a fun, safe, and memorable experience.
  • Handle escalated customer complaints and resolve issues promptly.
  • Develop promotional ideas/events to boost customer engagement and revenue.
  • Financial & Reporting
  • Manage budgets, expenses, and revenue targets for the branch.
  • Prepare weekly/monthly reports on operations, safety incidents, staff performance, and financials.
  • Implement cost-control measures while maintaining service quality.

Qualifications

  • Bachelor's degree in business administration, Hospitality, Sports Management, or related field
  • .4+ years of experience in operations, facility, or branch management (experience in entertainment, sports, or hospitality preferred)
  • .Strong leadership, team management, and problem-solving skills
  • .Excellent organizational and multitasking abilities
  • .Passion for motorsport, sports, or entertainment industry is a plus

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