Assistant Operations Manager

4 days ago

Ahmedabad, Gujarat, India Technomine Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title: Operations Manager / Assistant Manager – Travel Customer Service

Location:
Onsite – CG Road, Ahmedabad

Working Days:
5.5 Days

Accommodation Provided:
Yes, for outstation candidates

Meal Facility:
Two-time meal provided

Experience Required:
Minimum 5+ years in an International Travel Company

Team Size Managed:
30+ employees

About the Role

We are looking for a dynamic
Operations Manager / Assistant Manager
with strong expertise in
Travel Customer Service Operations
. The ideal candidate must have experience managing large teams, ensuring high-quality service delivery, and working with global clients. A background in
international travel processes
and
contact center operations
is essential.

Key Responsibilities

  • Lead and manage a team of 100
    + travel customer service professionals
    ensuring smooth day-to-day operations.
  • Oversee service delivery, performance management, SLA adherence, and quality metrics.
  • Handle client communication (international clients) and escalate issues with timely resolution.
  • Monitor queue management, workforce planning, shift scheduling, and resource allocation.
  • Conduct regular team reviews, coaching, training, and performance improvement plans.
  • Analyse operational data and prepare weekly/monthly reports for management.
  • Ensure compliance with company policies, process updates, and client requirements.
  • Support new process transitions, SOP creation, and system implementation as per business needs.

Required Skills & Qualifications

  • 3+ years of experience in an International Travel Company
    (mandatory).
  • Prior experience in managing a team of
    30+ employees
    in a travel BPO/Contact Center environment.
  • Strong working knowledge of
    GDS systems (Amadeus, Sabre, etc.)
    .
  • Experience in
    contact center operations
    will be a strong advantage.
  • Excellent communication, leadership, and conflict-resolution skills.
  • Strong analytical ability and proficiency in MS Excel and reporting tools.
  • Ability to work under pressure and manage large-scale operations effectively.

Why Join Us?

  • Opportunity to work with a fast-growing international travel brand.
  • Accommodation support for outstation candidates.
  • Two-time meal facility provided.
  • Professional growth with exposure to global clients and travel technologies.
  • Work from our premium office located on
    CG Road, Ahmedabad
    .

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