Call Quality Analyst

Quality AnalystExperience Required : 6 Months to 1 yearQuality Analyst Responsibilities:Develop and execute test plans to ensure that all objectives are met.Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Identify and remedy defects within the production process.Recommend, implement,...

Job description:Responsible for calibrating and supporting quality standards.Ensure that quality and customer satisfaction goals are met or addressed in a timely manner.Audit calls, chat, email , etc for external and internal communication and give feedback on strength and developmental areas to improve Executives performanceMonitor quality and accuracy...

Job description:Key Responsibilities:1. Call Monitoring & Evaluation:Listen to live and recorded calls to assess agent performance.Evaluate customer interactions based on predefined quality parameters.Identify trends and areas for improvement.Feedback & Coaching:Provide constructive feedback to agents to enhance their communication and problem-solving...

Location: Kochi, On-SiteExperience: 3-5 YearsThe Quality Analyst will be responsible for testing and ensuring the quality of Magento-based eCommerce websites. This role involves identifying bugs, testing new features, and working closely with developers to resolve issues.Key Responsibilities:●     Develop and execute test cases for Magento websites to...

We are seeking a meticulous QA Analyst to join our team. The QA Analyst will be responsible for ensuring the quality of our web development projects, ensuring tasks are delivered on time, gathering requirements, and maintaining effective communication with stakeholders. The ideal candidate will have a strong ability to find bugs in websites and excellent...

Perform unit and integrated testing according to test plans.Write and execute effective manual test plans and test cases.Identify business requirements.Running manual and automated tests.Taking ownership of day-to-day deliverables and deliver all assigned tasks with a high degree of quality on time consistently.Create and maintain test libraries, databases,...

Position: Jr. QA AnalystExperience level: Entry-levelLocation : Infopark, KochiPrefer immediate joiners-Required Skill:*Automation Testing (SELENIUM WITH JAVA)*Manual Testing*SQL, JMeter-Responsibilities:*Execute test cases and report defects to ensure the quality of software applications.*Contribute to test planning activities, including test strategy and...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality AnalystJob location- KochiExperience - 1+ Years Role DescriptionThis is a full-time on-site role as a Call Quality Analyst at in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality...

Male candidates preferredLocation : KalamasseryKey ResponsibilitiesAnswer inbound calls from customers in a courteous, timely, and professional manner.Understand customer needs and identify issues; provide accurate information or solutions.Resolve customer complaints / concerns, or escalate when required to higher levels.Update customer records and...

Company DescriptionAswin Associates is a seafood processing and exporting factory, approved by EU, USFDA, and RUSFED, that began operations in 1995. Specializing in products such as shrimps, squid, cuttlefish, octopus, and various fish, Aswin Associates serves markets in Europe, USA, China, and Thailand. Known for high-quality seafood products, the company...