Customer Service Quality Analyst
3 days ago
Job description:
- Responsible for calibrating and supporting quality standards.
- Ensure that quality and customer satisfaction goals are met or addressed in a timely manner.
- Audit calls, chat, email
, etc for external and internal communication and give feedback on strength and developmental areas to improve Executives performance - Monitor quality and accuracy attributes; recommend solutions to address root cause.
- Assist in the customization of quality review guidelines and the creation of plans to achieve quality and customer satisfaction goals.
- Provide recommendations on improving the quality process to achieve goals and objectives.
- Daily reports on quality audit should be shared with the management
- Telecom experience
and knowledge in CRM are advantageous. - Minimum 2 years of work experience in relevant (Voice, Email, Chat) processes.
- Bachelor's degree from any stream.
- Minimum of two years' experience as a quality analyst.
- Uses a quality monitoring data management system to compile and track performance at the team and individual levels.
- A fast learner who can work with set targets.
- Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills, and having good knowledge of Excel.
- Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.
-
quality analyst
5 days ago
Cochin, Kerala, India Aabasoft Full time ₹ 6,00,000 - ₹ 12,00,000 per yearPerform unit and integrated testing according to test plans.Write and execute effective manual test plans and test cases.Identify business requirements.Running manual and automated tests.Taking ownership of day-to-day deliverables and deliver all assigned tasks with a high degree of quality on time consistently.Create and maintain test libraries, databases,...
-
Managed Services Analyst
2 weeks ago
Cochin, Kerala, India IQVIA Full time ₹ 2,00,000 - ₹ 6,00,000 per yearManaged Services Analyst Essential Functions • Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise. • Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular...
-
Operation Analyst
2 days ago
Cochin, Kerala, India Saasvaap Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSaasvaap Inc. specializes in delivering innovative software solutions that help businesses simplify, scale, and succeed. We focus on creating powerful digital ecosystems through custom SaaS products, web and mobile application development, cloud solutions, and Robotic Process Automation (RPA). Our commitment to quality and innovation helps...
-
Customer Service Engineer
2 weeks ago
Cochin, Kerala, India GE Healthcare Private Limited Full time ₹ 2,00,000 - ₹ 8,00,000 per yearCustomer Service Engineer Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and...
-
Customer Service Manager
3 days ago
Cochin, Kerala, India Pine Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionPine Labs enriches commerce across the globe by powering businesses online, offline, and in-store through its multichannel platform. Built for those who mean business, Pine Labs provides innovative solutions that help businesses enhance their operations and efficiency. To learn more, visit Role DescriptionThis is a full-time, on-site role...
-
Customer Service Executive
2 weeks ago
Cochin, Kerala, India Hoya Global Career Site Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThis position is responsible for providing excellent and professional support services to customers, ensuring that every interaction reflects the company's commitment to quality and satisfaction. It includes managing customer orders, assisting with order placement, modifications, and tracking, while coordinating with internal teams to resolve any issues...
-
Customer Service Executive
2 weeks ago
Cochin, Kerala, India Hoya Group Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThis position is responsible for providing excellent and professional support services to customers, ensuring that every interaction reflects the company's commitment to quality and satisfaction. It includes managing customer orders, assisting with order placement, modifications, and tracking, while coordinating with internal teams to resolve any issues...
-
Managed Services Analyst
2 weeks ago
Cochin, Kerala, India IQVIA Full time ₹ 20,00,000 - ₹ 25,00,000 per yearSenior Managed Services Analyst Job Overview: Join global organization with 82000 employees around the world, as a Lead Data warehouse Developer based in IQVIA Kochi/ Bangalore. You will be part of IQVIA's world class technology team and will be involved in design, development, enhanced software programs or cloud applications or proprietary products. ...
-
Customer Service Intern
4 days ago
Cochin, Kerala, India iQuery Australia Full time ₹ 2,00,000 - ₹ 4,00,000 per yearCompany DescriptionAt iQuery Australia, we believe that education should empower students to build careers based on their value systems. We support students in realizing their visions, going beyond just getting them into their chosen universities or institutions. iQuery connects Australia, Singapore, New Zealand, and India to foster meaningful, ethical, and...
-
Customer Services Executive
1 day ago
Cochin, Kerala, India Randstad Full time ₹ 3,00,000 - ₹ 6,00,000 per yearRole & responsibilitiesAbout the RoleWe are seeking enthusiastic and detail-oriented individuals to join our team as Customer Services Executive (Survey QC & Updation) in Kochi. This is a field-based role that involves extensive travel within designated areas of Kochi to conduct quality checks (QC) and update information related to ongoing or recently...