Customer Service Executive

1 day ago


Cochin, Kerala, India Hoya Global Career Site Full time ₹ 2,00,000 - ₹ 6,00,000 per year

This position is responsible for providing excellent and professional support services to customers, ensuring that every interaction reflects the company's commitment to quality and satisfaction. It includes managing customer orders, assisting with order placement, modifications, and tracking, while coordinating with internal teams to resolve any issues promptly. The role also involves efficiently addressing customer queries, ensuring accurate and timely resolutions within the department's service level commitments, and identifying patterns to suggest process improvements. By maintaining high standards of professionalism and proactively understanding customer needs, this position helps build strong relationships, enhance customer satisfaction and loyalty, and support the overall efficiency and effectiveness of the department.

KEY COMPETENCIES

• Highly developed interpersonal skills

• Excellent verbal and written communication skills

• Active listening skills

• Problem analysis, independent decision making and problem-solving skills

• Attention to detail and accuracy

• Customer service orientation, customer centricity mindset

• Adaptability

• Initiative

• Empathy

• Positive attitude

• Stress tolerance

• Good time management

• A good team player with a flexible and proactive approach

• Works with integrity and ethical; Upholds organizational value



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