 
						Customer Service Executive
1 day ago
Job description:
We are looking for a Customer Service Executive to manage proactive communication with dealers and direct customers (B 2 B and B 2 C). This role involves welcoming new customers, collecting feedback, verifying support and service status, maintaining all customer sales and service data systematically, and supporting conversion of leads acquired through digital marketing and other sources by coordinating with the sales team.
Key Responsibilities
- Make welcome calls to new customers and dealers post-installation or purchase.
- Collect regular feedback from customers regarding product and service satisfaction.
- Verify if customers are receiving timely support and address any immediate concerns.
- Maintain updated records of customer sales and service data in MS Excel
- Note customer challenges or complaints and communicate them to relevant department spromptly.
- Coordinate with the sales team to support and convert leads generated through digital marketing and other channels
- Guide and coordinate the induction of new joiners in the sales and service teams by explaining processes and systems.
- Maintain clear and professional communication with B 2 B dealers and B 2 C customers to ensure high customer satisfaction.
Candidate Requirements
- Qualification: Graduation in any discipline.
- Good communication and interpersonal skills
. Proficient in Malayalam, English, and Hindi.
- Comfortable working with MS Excel for data maintenance and reporting
. A customer-centric mindset and the ability to handle calls with patience and clarity.
- Ability to coordinate with internal teams and support sales conversions.
Hindi and English fluency must
.Pay: ₹18, ₹25,000.00 per month
Schedule:
- Day shift
Job Type: Full-time
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
Job Type: Full-time
Pay: ₹18, ₹25,000.00 per month
Work Location: In person
- 
					  Customer Service Executive6 days ago 
 Cochin, Kerala, India Rich Field Financial Service Ltd Full time ₹ 19,20,000 - ₹ 24,00,000 per yearLooking for a CSE / Gold Loan OfficerLocation - ErnakulamExperience in Gold Loan preferred.· Leadership and Organizational skills· Business growth and sales· Achieve monthly target· improve overall business of the company· Customer relationship and customer serviceJob Types: Full-time, PermanentPay: ₹12, ₹20,000.00 per monthBenefits:Health... 
- 
					  Customer Service Executive1 week ago 
 Cochin, Kerala, India Choice International Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Title: Customer Support Executive - Equity Broking Location: Andheri (Marol) Company Overview: Choice Group, incorporated in 1992, is a financial institution which finds its legacy in solving financial problems and bridging gaps for individuals, institutions and governments. For past 31 years we are committed to help our clients achieve their... 
- 
					  Customer Service Executive1 day ago 
 Cochin, Kerala, India Hoya Group Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThis position is responsible for providing excellent and professional support services to customers, ensuring that every interaction reflects the company's commitment to quality and satisfaction. It includes managing customer orders, assisting with order placement, modifications, and tracking, while coordinating with internal teams to resolve any issues... 
- 
					  Customer Service Executive5 days ago 
 Cochin, Kerala, India Advenxa Pvt Full time ₹ 2,04,000 - ₹ 2,40,000 per yearCustomer Service Executive (Voice)Location: Infopark, KochiQualification: Bachelor's DegreeExperience: 1 to 2 years of experience in International Voice Process or Freshers with excellent communication skillsSalary: Rs.17000 /- (In hand) + Bonuses up-to Rs. 5000/- per Month.Working Days: 5 Days (Night Shift)Excellent English fluency, both verbal and written... 
- 
					  Customer Service Executive1 day ago 
 Cochin, Kerala, India Hoya Global Career Site Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThis position is responsible for providing excellent and professional support services to customers, ensuring that every interaction reflects the company's commitment to quality and satisfaction. It includes managing customer orders, assisting with order placement, modifications, and tracking, while coordinating with internal teams to resolve any issues... 
- 
					  Customer Care Executive2 weeks ago 
 Cochin, Kerala, India SUNITHA SALES AND SERVICE PVT LTD Full time ₹ 2,40,000 - ₹ 3,00,000 per yearHandle inbound and outbound calls, emails, or chats, Respond to customer queries politely and professionally, Provide accurate information about products/services, Register complaints and ensure timely resolution, Assist customers with order placement, billing, and delivery status, Coordinate with internal departments (sales, logistics, technical team) for... 
- 
					  Customer Service Officer3 days ago 
 Cochin, Kerala, India Glidance Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Description:We are seeking committed Customer Support Executives for a prominent financial services client based in Australia. The role involves contacting existing and potential customers, reminding them of our services, addressing their queries, and encouraging them to resume or increase usage of our offerings.The key responsibilities include:Engage... 
- 
					  Customer Service Associate5 days ago 
 Cochin, Kerala, India Greens Angaadi Agro Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,92,000 per yearJob description:Greens Angaadi Agro Pvt Ltd is looking for enthusiastic and customer-friendly Customer Service Executive (both male and female) to join our team. The selected candidates will be responsible for product stacking, display setting, customer service, and billing.Key Responsibilities:Arrange and stack products in an organized manner.Set up and... 
- 
					  Customer Service Assistant1 week ago 
 Cochin, Kerala, India Premium Showroom Full timeJob Summary:To efficiently ensure the timely delivery of products while maintaining quality standards and achieving customer satisfaction.Principal Duties and Responsibilities:Act as a liaison between the store and brand for all service-related issues.Receive service watches from stores and escalate concerns to the respective brands.Record and update service... 
- 
					  Customer Service Executive1 week ago 
 Cochin, Kerala, India Muthoot Mercantile Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole & responsibilities* Identify potential clients and explain gold loan products.* Collect and verify customer documents and financial information.* Conduct field visits for customer verification (as needed)* Assess creditworthiness using internal tools & guidelines.* Maintain strong follow-up for loan disbursal and repayment collection.* Ensure compliance...