Customer Service Executive

5 days ago

Cochin, Kerala, India Factorhuman Resources Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job description:

We are looking for a Customer Service Executive to manage proactive communication with dealers and direct customers (B 2 B and B 2 C). This role involves welcoming new customers, collecting feedback, verifying support and service status, maintaining all customer sales and service data systematically, and supporting conversion of leads acquired through digital marketing and other sources by coordinating with the sales team.

Key Responsibilities

  • Make welcome calls to new customers and dealers post-installation or purchase.
  • Collect regular feedback from customers regarding product and service satisfaction.
  • Verify if customers are receiving timely support and address any immediate concerns.
  • Maintain updated records of customer sales and service data in MS Excel
  • Note customer challenges or complaints and communicate them to relevant department spromptly.
  • Coordinate with the sales team to support and convert leads generated through digital marketing and other channels
  • Guide and coordinate the induction of new joiners in the sales and service teams by explaining processes and systems.
  • Maintain clear and professional communication with B 2 B dealers and B 2 C customers to ensure high customer satisfaction.

Candidate Requirements

  • Qualification: Graduation in any discipline.
  • Good communication and interpersonal skills

. Proficient in Malayalam, English, and Hindi.

  • Comfortable working with MS Excel for data maintenance and reporting

. A customer-centric mindset and the ability to handle calls with patience and clarity.

  • Ability to coordinate with internal teams and support sales conversions.

Hindi and English fluency must

.Pay: ₹18, ₹25,000.00 per month

Schedule:

  • Day shift

Job Type: Full-time

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Work Location: In person

  • Financial Planning Analyst

    2 weeks ago

    Cochin, Kerala, India ABC Customer Service Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company Name: ABC Customer ServiceType of Company: BPOIndustry: F&B/FMCGVacancies: 1Designation: Financial Planning Analyst (FP&A)Joining date: 17 November 2025 (flexible)This position of FP&A is for our client, a major Retail/Wholesale company based in Dubai. Work location will be in our office in Kochi.Job Description:Financial analysisBusiness supportMIS...

  • Customer Service Executive

    4 days ago

    Cochin, Kerala, India Hoya Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    This position is responsible for providing excellent and professional support services to customers, ensuring that every interaction reflects the company's commitment to quality and satisfaction. It includes managing customer orders, assisting with order placement, modifications, and tracking, while coordinating with internal teams to resolve any issues...

  • Customer Service Executive

    5 days ago

    Cochin, Kerala, India Hoya Global Career Site Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    This position is responsible for providing excellent and professional support services to customers, ensuring that every interaction reflects the company's commitment to quality and satisfaction. It includes managing customer orders, assisting with order placement, modifications, and tracking, while coordinating with internal teams to resolve any issues...

  • Customer Service Officer

    6 days ago

    Cochin, Kerala, India Glidance Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description:We are seeking committed Customer Support Executives for a prominent financial services client based in Australia. The role involves contacting existing and potential customers, reminding them of our services, addressing their queries, and encouraging them to resume or increase usage of our offerings.The key responsibilities include:Engage...

  • Customer Service Assistant

    2 weeks ago

    Cochin, Kerala, India Premium Showroom Full time

    Job Summary:To efficiently ensure the timely delivery of products while maintaining quality standards and achieving customer satisfaction.Principal Duties and Responsibilities:Act as a liaison between the store and brand for all service-related issues.Receive service watches from stores and escalate concerns to the respective brands.Record and update service...

  • Service Advisor

    5 days ago

    Cochin, Kerala, India SAI SERVICE PVT LTD Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).Provide clear cost estimates and keep customers informed of work progress.Monitor the work...

  • Customer Care Executive

    2 weeks ago

    Cochin, Kerala, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Immediate Hiring – Customer Care ExecutiveCompany: Swiss Time House ShowroomRole: Collect customer reviews and feedback, ensure customer satisfaction, and maintain records.Requirement: Good communication skills, pleasing personality.Experience: Freshers/ExperiencedSalary: ₹15,000 – ₹20,000. Send CV to Job Type: Full-timePay: ₹15, ₹20,000.00 per...

  • Associate-Back Office-Customer Service

    2 weeks ago

    Cochin, Kerala, India EXL Service Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description: Write contentions in defense of our insured & file it in the Arb forum along with proofs & scene diagramsResponsibilities: Bachelors degree with Good Communication and Analytical skillQualifications: months in legal document reviews, contract writing or reviews

  • Junior Service Advisor

    3 days ago

    Cochin, Kerala, India SAI SERVICE PVT LTD Full time ₹ 1,44,000 per year

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).Provide clear cost estimates and keep customers informed of work progress.Monitor the work...

  • Customer Service Executive

    2 weeks ago

    Cochin, Kerala, India Sapphire Foods Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job description:Pizzahut Lulu Mall Kochi is Hiring for Host / HostessShift : 2pm to 11pmGuest Reception:Greet guests warmly upon arrival, escort them to their tables, and introduce their server.Reservation & Waitlist Management:Take, manage, and confirm reservations, keep an organized waitlist, and monitor table turnover.Seating Arrangements:Strategically...