Customer Service Manager

3 days ago

Cochin, Kerala, India Pine Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Pine Labs enriches commerce across the globe by powering businesses online, offline, and in-store through its multichannel platform. Built for those who mean business, Pine Labs provides innovative solutions that help businesses enhance their operations and efficiency. To learn more, visit

Role Description

This is a full-time, on-site role located in Kochi for a Customer Service Manager. The Customer Service Manager will oversee the daily operations of the customer service department, manage a team of customer service representatives, and ensure the highest level of customer satisfaction. Responsibilities include handling customer inquiries, resolving issues, monitoring team performance, and implementing process improvements to enhance service quality.

Qualifications

  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Proficiency in customer service software and tools
  • Ability to handle customer inquiries and resolve issues efficiently
  • Experience in implementing process improvements
  • Minimum of a bachelor's degree in Business Administration, Management, or related field
  • Previous experience in customer service management is a plus

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