
Call Center Executive
2 days ago
Male candidates preferred
Location : Kalamassery
Key Responsibilities
- Answer inbound calls from customers in a courteous, timely, and professional manner.
- Understand customer needs and identify issues; provide accurate information or solutions.
- Resolve customer complaints / concerns, or escalate when required to higher levels.
- Update customer records and interaction details in the CRM system.
- Follow standard operating procedures (SOPs), scripts and quality guidelines.
- Maintain knowledge of company products / services, policies, promotions.
- Cross‑sell or upsell services/products, if applicable and required.
- Adhere to performance metrics (e.g. average handling time, first call resolution, quality scores).
- Attend training sessions and team meetings; stay updated with product information and process changes.
- Ensure compliance with regulatory requirements and data protection/privacy policies.
Job Types: Full-time, Permanent
Pay: ₹13, ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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