Call Center Executive

1 week ago

Cochin, Kerala, India 33 Holdings Global Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title – Associate – call enter

Experience Requirement

  • Bachelor Degree.
  • Freshers with excellent communication in english.
  • Proficient in MS Office and call center equipment/software programs.

JOB PURPOSE:

To promptly respond to the calls and resolving the Query as per the need.

Role and Responsibilities:

  • Develop objectives for the call center's day-to-day activities.
  • Work effectively and performance annually or on an at-need basis.
  • Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
  • Ensure all standard protocols set by organization are maintained
  • Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
  • Organizing and maintaining patient records, consent forms, payment forms, etc.
  • Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management.

Job Types: Full-time, Permanent, Fresher

Application Question(s):

  • Are you fluent in English?

Work Location: In person

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