Call Center Executive

1 day ago

Cochin, Kerala, India Autobahn Corporation Full time

Job Title:
 Call Centre Executive (Male)

Department:
 Customer Experience / Call Centre

Location:
 [Specify – e.g., Kochi / Regional Office]

Reports To:
 Call Centre Manager / Customer Experience Lead

Experience Required:
 Minimum 1 year in Call Centre or Customer Support Operations

About the Role

The 
Call Centre Executive (Male)
 will be responsible for managing inbound and outbound customer interactions across the Group's Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients.

Key Responsibilities

  • Handle 
    inbound and outbound calls
     for both Automotive and FMCG verticals, including customer queries, product/service information, and feedback collection.
  • Conduct 
    service reminders, lead follow-ups, and post-service/customer satisfaction calls.
  • Manage 
    daily call logs and data entries
     accurately in CRM or internal systems.
  • Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure 
    timely updates and issue resolution.
  • Support 
    campaigns, promotions, and customer communication drives
     initiated by management.
  • Maintain 
    daily and weekly reports
     on call performance, follow-ups, and closures.
  • Escalate customer concerns appropriately to ensure swift and professional resolution.
  • Ensure compliance with company communication standards and customer service protocols.

Key Skills & Competencies

  • Excellent 
    verbal communication skills
     in Malayalam, English, and Hindi.
  • Strong 
    customer engagement and problem-solving
     ability.
  • Proficiency in 
    MS Office, CRM tools, or call management software.
  • Ability to 
    handle volume-based targets
     with quality and professionalism.
  • Good coordination and teamwork skills.

Qualifications

  • Graduate / Diploma in any discipline.
  • Minimum 
    1 year of experience
     in call centre, telecalling, or customer service roles — preferably in 
    Automotive, FMCG, or Retail sectors.

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