Call Monitoring Executive

9 hours ago


Cochin, Kerala, India Elements Five Ayurveda and Physiotherapy Clinic Full time
  • Monitor and evaluate incoming and outgoing call center calls on a daily basis
  • Ensure calls meet company quality standards, scripts, and service guidelines
  • Review call recordings to assess communication quality, accuracy, and professionalism
  • Prepare and share regular call monitoring reports with the management and relevant teams
  • Identify gaps, errors, or improvement areas and highlight them to the team
  • Ensure proper documentation of call audits and feedback
  • Coordinate with the call center team to improve customer interaction quality
  • Track call performance metrics such as response time, call handling, and resolution quality
  • Maintain confidentiality and compliance with company policies

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Leave encashment

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Language:

  • Malayalam (Required)
  • English (Required)
  • Hindi (Preferred)

Work Location: In person



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