Call Monitoring Executive
9 hours ago
- Monitor and evaluate incoming and outgoing call center calls on a daily basis
- Ensure calls meet company quality standards, scripts, and service guidelines
- Review call recordings to assess communication quality, accuracy, and professionalism
- Prepare and share regular call monitoring reports with the management and relevant teams
- Identify gaps, errors, or improvement areas and highlight them to the team
- Ensure proper documentation of call audits and feedback
- Coordinate with the call center team to improve customer interaction quality
- Track call performance metrics such as response time, call handling, and resolution quality
- Maintain confidentiality and compliance with company policies
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Leave encashment
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Language:
- Malayalam (Required)
- English (Required)
- Hindi (Preferred)
Work Location: In person
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