Customer Support Executive

1 week ago

Kalamassery Kochi Kerala, India BVS Global Full time ₹ 3,60,000 - ₹ 4,80,000 per year

· Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat regarding the attestation process, requirements, timelines, and pricing.

· Attestation Process Guidance: Assist customers in understanding the steps involved in the document attestation process for various countries and guide them through document submission and collection.

· Documentation Support: Verify and validate required documents, ensuring that they meet the necessary criteria for successful attestation.

· Customer Support: Resolve any customer issues or concerns related to the attestation process, including delays, rejections, and follow-ups.

· Database Management: Maintain accurate records of customer interactions, document status, and requests using the company's CRM system.

· Collaboration: Work closely with the operations and legal teams to ensure that all attestation requests are processed efficiently and in compliance with relevant legal requirements.

· Process Improvement: Provide feedback on process inefficiencies or customer pain points to help improve the overall customer experience.

· Status Updates: Proactively keep customers informed about the status of their attestation requests and provide updates on any delays or issues that may arise.

Requirements:

  • Experience: Minimum 1-2 years of experience in customer service or customer support, ideally in the attestation or legal services industry.
  • Communication Skills: Excellent verbal and written communication skills. Ability to explain complex processes clearly and in simple terms.
  • Attention to Detail: Strong attention to detail to ensure all documentation is accurate and in compliance with the required standards.
  • Customer-Centric: An approachable, and professional attitude with a focus on delivering exceptional customer service.
  • Problem-Solving: Strong analytical and problem-solving skills to address customer concerns and offer solutions effectively.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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