Customer Service Executive

Company Description

College Guru is a trusted career advisory and end-to-end service provider, offering expert career assessments and personalized planning to_ guide studentsin their_ higher education journey.**

Why join us?

College Guru is a Career Advisor & end-to-end service provider in the Higher Education segment. We offer different Career Assessments, Career planning services. Also helps in choosing the right course and right Colleges. We are providing Premium counseling support to get hustle free admissions through NEET, JEE,CUET,ICAR,NATA, KEAM, MHCET, Also OfferingAdmission guidance to Premium Private Deemed universities as well as colleges in India & Abroad

Customer Relationship Executive

• The ideal candidate will be responsible for maintaining positive relationships with clients, addressing their needs, and resolving issues efficiently to ensure satisfaction and retention.
• On a day-to-day basis, you'll manage assigned clients with care, making sure they receive timely access to our services, while building and sustaining strong, long-lasting relationships.
• Scheduling and facilitating client meetings, and engaging in cold calling and business development initiatives.
• Ultimately, your goal is to create smiles for our clients through responsive, attentive service and a relentless commitment to their satisfaction.

Key responsibilities:

● Respond promptly and professionally to customer inquiries via CRM, phone, email, WhatsApp, and during campaigns.

● Onboard registered candidates and parents to services, ensuring a smooth and welcoming, experience.

● Service assigned clients on a day-to-day basis, addressing their needs and ensuring consistent, support.

● Ensure timely delivery of all services promised to clients.

● Build and maintain strong, long-lasting client relationships through excellent communication and, service.

● Create positive experiences and "smiles" by providing timely and effective support.

● Support marketing and sales campaigns, both online and offline, through active participation and coordination.

● Schedule and facilitate online meetings with clients, ensuring a seamless virtual experience.

● Conduct sales cold calls and engage in business development activities to attract and convert new leads.

Skills Required:

● Proficiency in Microsoft Excel is a must.

● Strong communication skills in Business English and Malayalam, both verbal and written.

● Excellent listening skills — ability to understand client problems or queries and suggest

appropriate solutions.

● Awareness of educational trends and current developments in the education sector.

● Proven experience in customer service or a similar client-facing role.

● Strong problem-solving skills with the ability to respond effectively in real time.

● Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

● Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction.

● Proficiency in CRM software (e.g., Zoho, Salesforce) is an added advantage.

If you have experience in Customer Relationship Service Management /Business Development/ Sales experience in Matrimony App/_Education Based/ Edtech/Educational consultancy_/ Time Share / IT /ITES Products sales or similar to our Industry only Apply

• Salary up to 20K Monthly
• Yearly Paid Leaves - (up to 2 Weeks)
• Minimum Experience 1 Years

Other Benefits

• To Feature in our Insta Reels/Youtube Shorts/Youtube as Presenter
• Opportunity To Do BBA/MCA/MBA from Amrita University.
• Weekend/Second and Fourth Saturday Leave on Non Peak seasons

Get In Touch with us:

Mail:

Job Type: Full-time

Work Location: In person