Customer Relationship Executive

1 week ago


Kalamassery Kochi Kerala, India Sree Gokulam Motors & Services Pvt Ltd Full time ₹ 1,68,000 - ₹ 1,80,000 per year

Key Responsibilities:

Customer Engagement:

  • Build and maintain strong relationships with customers through regular communication.
  • Address customer inquiries via phone, email, and in-person with professionalism and empathy.
  • Provide information about vehicles, financing options, and dealership services.

Telecalling Duties:

  • Conduct outbound calls to potential customers and follow up on leads.
  • Schedule appointments for test drives, service visits, and sales consultations.
  • Maintain accurate records of customer interactions and feedback in the CRM system.

Sales Support:

  • Collaborate with the sales team to understand promotions and inventory.
  • Assist in upselling and cross-selling dealership products and services.
  • Support marketing initiatives by participating in promotional campaigns.

Customer Feedback:

  • Collect and analyze customer feedback to identify areas for improvement.
  • Address any issues or complaints promptly and effectively.

Administrative Tasks:

  • Maintain an organized database of customer information and interactions.
  • Prepare reports on customer interactions and sales performance as needed.

Qualifications:

  • High school diploma or equivalent; bachelor's degree preferred.
  • Previous experience in customer service, sales, or telecalling, preferably in the automobile industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using CRM software and MS Office Suite.

Job Types: Full-time, Permanent

Pay: ₹14, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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