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Customer Relationship Executive

2 weeks ago

Kalamassery Kochi Kerala, India Sree Gokulam Motors & Services Pvt Ltd Full time

_**Key Responsibilities**:_

**Customer Engagement**:

- Build and maintain strong relationships with customers through regular communication.
- Provide information about vehicles, financing options, and dealership services.

**Telecalling Duties**:

- Conduct outbound calls to potential customers and follow up on leads.
- Schedule appointments for test drives, service visits, and sales consultations.
- Maintain accurate records of customer interactions and feedback in the CRM system.

**Sales Support**:

- Collaborate with the sales team to understand promotions and inventory.
- Assist in upselling and cross-selling dealership products and services.
- Support marketing initiatives by participating in promotional campaigns.

**Customer Feedback**:

- Collect and analyze customer feedback to identify areas for improvement.
- Address any issues or complaints promptly and effectively.

**Administrative Tasks**:

- Maintain an organized database of customer information and interactions.
- Prepare reports on customer interactions and sales performance as needed.
- **Qualifications**:_
- High school diploma or equivalent; bachelor’s degree preferred.
- Previous experience in customer service, sales, or telecalling, preferably in the automobile industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using CRM software and MS Office Suite.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person