
Customer Support Associate
1 day ago
Key Responsibilities
- Assist customers with installation, configuration, and troubleshooting of vehicle
tracking devices.
- Provide step-by-step guidance on the usage of tracking devices and mobile/web
platforms.
- Address and resolve technical issues by coordinating with the technical team if
necessary.
- Handle complaints and provide appropriate solutions in a timely manner.
- Ensure customer satisfaction through follow-ups and resolution confirmation.
- Maintain logs of customer interactions and issues.
- Provide feedback to the development and operations team to enhance product and
service quality.
- Educate customers on the features and benefits of vehicle tracking devices.
- Conduct virtual or on-site demonstrations as required.
- Coordinate with internal teams (technical, sales, and operations) to ensure seamless
service delivery.
- Contribute to team meetings to enhance support strategies.
**Requirements**:
Educational Qualifications
- Minimum: Bachelor’s degree or equivalent.
**Skills**:
- Fluency in Malayalam, Hindi and English (verbal and written).
- Excellent communication and interpersonal skills.
- Technical aptitude to understand and explain GPS tracking devices.
Experience
- 1-3 years of experience in customer support or a technical helpdesk role.
- Experience in the vehicle tracking or telematics industry is a plus.
Other Attributes
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong problem-solving and organizational skills.
- Customer-focused with a proactive attitude.
Work Location
Kochi
Employment Type
Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Work Location: In person
Expected Start Date: 15/01/2025
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