Customer Support Associate

2 weeks ago

Kalamassery Kochi Kerala, India Transight Systems Private Limited Full time

Key Responsibilities
- Assist customers with installation, configuration, and troubleshooting of vehicle

tracking devices.
- Provide step-by-step guidance on the usage of tracking devices and mobile/web

platforms.
- Address and resolve technical issues by coordinating with the technical team if

necessary.
- Handle complaints and provide appropriate solutions in a timely manner.
- Ensure customer satisfaction through follow-ups and resolution confirmation.
- Maintain logs of customer interactions and issues.
- Provide feedback to the development and operations team to enhance product and

service quality.
- Educate customers on the features and benefits of vehicle tracking devices.
- Conduct virtual or on-site demonstrations as required.
- Coordinate with internal teams (technical, sales, and operations) to ensure seamless

service delivery.
- Contribute to team meetings to enhance support strategies.

**Requirements**:
Educational Qualifications
- Minimum: Bachelor’s degree or equivalent.

**Skills**:

- Fluency in Malayalam, Hindi and English (verbal and written).
- Excellent communication and interpersonal skills.
- Technical aptitude to understand and explain GPS tracking devices.

Experience
- 1-3 years of experience in customer support or a technical helpdesk role.
- Experience in the vehicle tracking or telematics industry is a plus.

Other Attributes
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong problem-solving and organizational skills.
- Customer-focused with a proactive attitude.

Work Location

Kochi

Employment Type

Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 30/12/2024

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