Customer Support Associate

24 hours ago

Kalamassery Kochi Kerala, India Transight Systems Private Limited Full time

Key Responsibilities
- Assist customers with installation, configuration, and troubleshooting of vehicle

tracking devices.
- Provide step-by-step guidance on the usage of tracking devices and mobile/web

platforms.
- Address and resolve technical issues by coordinating with the technical team if

necessary.
- Handle complaints and provide appropriate solutions in a timely manner.
- Ensure customer satisfaction through follow-ups and resolution confirmation.
- Maintain logs of customer interactions and issues.
- Provide feedback to the development and operations team to enhance product and

service quality.
- Educate customers on the features and benefits of vehicle tracking devices.
- Conduct virtual or on-site demonstrations as required.
- Coordinate with internal teams (technical, sales, and operations) to ensure seamless

service delivery.
- Contribute to team meetings to enhance support strategies.

**Requirements**:
Educational Qualifications
- Minimum: Bachelor’s degree or equivalent.

**Skills**:

- Fluency in Malayalam, Hindi and English (verbal and written).
- Excellent communication and interpersonal skills.
- Technical aptitude to understand and explain GPS tracking devices.

Experience
- 1-3 years of experience in customer support or a technical helpdesk role.
- Experience in the vehicle tracking or telematics industry is a plus.

Other Attributes
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong problem-solving and organizational skills.
- Customer-focused with a proactive attitude.

Work Location

Kochi

Employment Type

Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 15/01/2025

  • Customer Support Associate

    2 weeks ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Kochi, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 23K Basic technical skills will be an...

  • Customer Support Associate

    4 days ago

    Kakkanad, Kochi, Kerala, India GMA Pinnacle Automotives Pvt Ltd Full time ₹ 1,92,000 - ₹ 2,16,000 per year

    We are seeking a motivated and professional Customer Support Associate to join our team. The candidate will be responsible for handling customer queries, scheduling service appointments, tracking complaints, and ensuring customer satisfaction through effective communication and support.Key Responsibilities:Answer customer calls professionally and provide...

  • Customer Support Executive

    1 week ago

    Kalamassery, Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...

  • Customer Support Executive

    15 hours ago

    Kalamassery, Kochi, Kerala, India LISCOM SOLUTIONS & SERVICES PVT. LTD Full time ₹ 1,24,400 - ₹ 1,51,440 per year

    As a Customer Support Executive, you will play a vital role in ensuring our customers receive prompt and effective assistance with their inquiries and concerns.· Understand customer need and handle their queries· Maintain accurate records of customer interactions and transactions in our CRM system.RequirementsExceptional communication skills in...

  • Customer Support Executive

    1 week ago

    Kalamassery, Kochi, Kerala, India Connect Galaxy Full time ₹ 15,000 - ₹ 20,000 per year

    We're Hiring:Desigination: Customer Support ExecutiveIndustry: BankingQualification: Graduation MandatoryExperience: FreshersWork Location: Kalamassery, Kochi, KeralaWork Mode: Work from OfficeLanguage Requirements & Salary:Malayalam + English + Tamil → ₹15,000 Take Home / ₹18,000 CTCMalayalam + English + Hindi → ₹16,000 Take Home / ₹19,000...

  • Customer Support Associate

    24 hours ago

    Kochi, Kerala, India Inverted coconut Private Limited Full time

    **Role Description** This is a full-time on-site role at Speeki AI located in Kochi. As a Customer Support Specialist, you will be responsible for providing online support, ensuring customer satisfaction, and delivering excellent customer service. **Responsibilities** - Revenue generation and Fee collection - Student engagement and retention - Data...

  • Customer Support Executive

    1 week ago

    Kalamassery, Kochi, Kerala, India LISCOM SOLUTIONS & SERVICES PVT. LTD Full time

    As a Customer Support Executive, you will play a vital role in ensuring our customers receive prompt and effective assistance with their inquiries and concerns. - Understand customer need and handle their queries - Maintain accurate records of customer interactions and transactions in our CRM system. **Requirements**: Exceptional communication skills in...

  • Customer Support Associate

    1 week ago

    Kochi, Kerala, India 33 Holdings Global Full time

    Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...

  • Customer Support Associate(Female)

    7 days ago

    Kochi, India Affable Management Services Full time

    Position : Customer Support Associate Location : Muvattupuzha Roles & Responsibilities: - Handling Social Media, Instagram, Facebook etc. - Promote online sales through social Media Experience : 1 Year relevant experience in social media handling Gender : Female Qualification : Any Graduate Salary : 10000 Per Month Accommodation fee will be paid by...

  • Arabic Customer Support Associate

    23 hours ago

    Kochi, Kerala, India 33 Holdings Global Full time

    **Arabic Customer Support Representative** - Providing timely and accurate assistance to Arabic-speaking customers via Call - Understanding customer inquiries and concerns, and providing appropriate solutions or guidance. - Handling customer complaints and escalations with professionalism and empathy. - Collaborating with other teams to resolve complex...