Customer Support Associate

3 days ago

Kochi Kerala, India The Sleep Company Full time

**About the Role**

As a Customer Relationship Executive, you will be the **face of the brand** in our retail stores — delivering a premium shopping experience, driving sales through meaningful conversations, and ensuring every customer walks out delighted. This role is ideal for individuals with **excellent communication, sales acumen**, and a passion for creating memorable customer experiences.

✨ **Key Responsibilities**
- Deliver an **exceptional in-store customer experience**, ensuring every interaction reflects the brand’s premium positioning.
- Drive **tele-calling and lead closures**, converting prospects into loyal customers.
- Communicate confidently and clearly in **fluent English**, creating trust and comfort for customers.
- Demonstrate strong **consultative selling skills** to understand customer needs and offer the right product solutions.
- Exhibit thorough **product knowledge** and articulate features and benefits effectively.
- Execute **lead management and follow-ups** systematically to boost conversions.
- Support day-to-day **store operations** — including merchandising, billing, and reporting.
- Maintain a **professional appearance and behavior**, embodying the brand’s values at all times.
- Collaborate with the store team to **achieve and exceed monthly sales targets**.
- Handle customer concerns with **empathy, ownership, and urgency** to ensure complete satisfaction.

**Key Skills & Requirements**
- **Excellent Customer Service Skills** - Non-negotiable
- **Strong Tele-calling & Closure Skills** - Non-negotiable
- **Fluent English Communication** - Non-negotiable
- **Professional Sales Skills** - Non-negotiable
- Presentable, confident, and well-groomed personality
- Ability to work in a fast-paced, customer-centric retail environment
- Minimum qualification: 10+2 / Graduate preferred
- Prior retail or sales experience will be an added advantage

**Why Join Us**
- Be a part of India’s fastest-growing premium comfort-tech brand.
- Opportunity to grow within a structured career path.
- Training and development programs to sharpen your customer and sales skills.
- Attractive incentives and performance rewards.

**If you love interacting with people, have a flair for sales, and want to grow with a premium lifestyle brand — this role is for you.**

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- English (required)

Work Location: In person

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