Customer Support Executive

1 day ago

Kalamassery Kochi Kerala, India LISCOM SOLUTIONS & SERVICES PVT. LTD Full time ₹ 1,20,000 - ₹ 1,44,000 per year

Job Title: Customer Support Executive – Follow-up / Win-Back (New Connection Leads)

Location: Kalamassery

Key Responsibilities:

· Contact customers who registered for a new connection but were not converted during the first interaction.

· Re-engage and promote updated offers, plans, and service benefits.

· Convince customers who have opted for another ISP to switch back.

· Coordinate with field sales and installation teams for lead closure.

· Maintain detailed call logs, customer feedback, and conversion updates in the CRM.

· Achieve daily and monthly follow-up.

Required Skills & Qualifications:

· Minimum +2 / Graduate in any stream.

· Good communication and convincing skills (Malayalam & English).

· Basic computer knowledge and experience in CRM tools.

· Result-driven, persuasive, and customer-oriented.

Work Type:

Full-time (Office-based Outcalling Process)

Salary: 10K – 12K + PF & ESI

Job Types: Full-time, Permanent

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Kalamassery, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Work Location: In person

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