Customer Support

3 days ago

Kalamassery Kochi Kerala, India Bayfield Food Ingredients Pvt Ltd Full time

**Position Summary**:
We are looking for a dynamic and motivated individual to support our end-to-end operations, including logistics, market research, sales support, client management, and order processing. This is an excellent opportunity for freshers or early-career professionals to gain hands-on experience in a multifaceted operational role within a growing organization.

**Key Responsibilities**:

- Assist in day-to-day **logistics operations** to ensure timely delivery of products in optimal condition.
- Support the **sales team** by conducting **market research**, analyzing customer trends, and identifying new business opportunities.
- Manage **order processing**, ensuring all customer orders are accurately entered, tracked, and fulfilled in coordination with relevant departments.
- Coordinate with clients to understand their requirements, address queries, and provide timely updates, fostering strong **client relationships**.
- Maintain accurate records of shipment statuses, inventory levels, order details, and customer interactions.
- Communicate with vendors, transporters, and internal teams to resolve operational and delivery issues promptly.
- Participate in the development and execution of distribution plans and strategies for **smooth logistics operations**.
- Monitor and report key performance indicators related to logistics, sales support, and client satisfaction.
- Assist in preparing sales reports and presentations using collected market and customer data.

**Skills and Qualifications**:

- Freshers or students with a background or strong interest in **Supply Chain Management, Logistics, Sales, Marketing, or Business Administration** are encouraged to apply.
- Basic understanding of supply chain processes, sales operations, and market research methodologies.
- Excellent communication skills, both verbal and written, with the ability to collaborate effectively across teams and with clients.
- Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Proficiency in **MS Office (Excel, Word, Outlook)** and basic data analysis tools.
- A proactive, problem-solving mindset with a willingness to learn and grow.

**Education & Experience**:

- A degree in **Supply Chain Management, Logistics, Business Administration, Marketing**, or a related field is preferred.

**Job Types**: Full-time, Fresher

Pay: ₹180,000.00 - ₹350,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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