Customer Success Manager – Childcare Enterprise SaaS

1 week ago

Delhi, Delhi, India iCare Software Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Important: To Apply

Please complete the following:

  1. Math/Logic Quiz )
  2. SaaS Skills Self-Assessment Questionnaire )

Send your resume with a cover letter
explaining why this is the right job for you to:


Applications submitted without the above will not be considered.

About the Role

iCare Software is hiring
Customer Success Managers
to join our team remotely from
India
. We are a leading
enterprise SaaS platform
serving childcare centers, Montessori schools, afterschool programs, and early education providers across the U.S.

This hands-on role involves both
strategic onboarding
and
technical customer support
. You will work closely with new and existing clients to ensure their success — from implementation and training to ongoing support and optimization. You'll need to be ready on day one with a solid understanding of B2B SaaS processes, workflows, and customer success best practices.

This is a
full-time remote role requiring work during U.S. business hours
(typically 6:00 PM to 4:00 AM IST).

What You'll Do Onboarding (Implementation)

  • Discover and document each client's business needs
  • Configure the software to fit those needs and validate with test cases
  • Deliver training to stakeholders (owners, directors, admins)
  • Serve as a trusted consultant during rollout

Ongoing Support

  • Provide Tier 2/3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI/AI tools)
  • Troubleshoot user issues and coordinate with the dev team when needed
  • Strengthen relationships with customers by understanding their evolving goals

What We're Looking For

  • Experience in
    Customer Success, Client Onboarding, or Account Management
    for a B2B SaaS product
  • Strong
    business communication
    and
    problem-solving
    skills
  • Experience in the
    childcare or education industry
    is a strong plus
  • Hands-on experience with
    CRMs
    (e.g., HubSpot) or ticketing tools
  • The ability to work
    independently
    and follow structured workflows
  • Availability to work
    full-time during U.S. business hours
    (IST evening/night shift)

About iCare Software (
)

iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software.


Remote – India-based applicants only


Work hours: U.S. business hours (6:00 PM – 4:00 AM IST)


Apply by emailing your resume + cover letter to:

Let's transform childcare together.

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