Customer Service Representative

5 days ago

Kolkata, West Bengal, India RFS Business Solutions Private Limited Full time ₹ 18,000 - ₹ 22,000 per year

Job description

About the Role

We're looking for a friendly, confident phone professional to call beauty parlour/salon leads and book appointments. You'll engage prospects, answer basic service questions, handle objections, and schedule confirmed slots—while keeping everything organized in our CRM.

Key Responsibilities

  • Call and follow up with warm/cold leads to book salon appointments
  • Qualify prospects, understand needs, and position services clearly
  • Handle objections politely; reschedule/cancel when needed
  • Send confirmations and reminders; improve show-up rate
  • Update CRM/dialer notes accurately; maintain daily call/booking reports
  • Hit weekly KPIs (contact rate, booking rate, show rate, attendance)

Must-Have Requirements

  • 2+ years working with US customers/market
  • Prior calling experience (appointment setting / sales / customer service)
  • Availability 4 Hours every day including weekends (Sat and Sun), 1:30 AM to 5:30 AM
  • Excellent spoken English, clear and friendly phone presence
  • Organized, detail-oriented, and comfortable with scheduling tools/CRMs
  • Reliable WFH setup: stable internet and quiet space
  • Immediate joiner
  • Candidate must be from Kolkata or a nearby state and can visit the office when needed.

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Work Location: Remote

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