Housekeeping Supervisor

Here's a detailed list of duties & responsibilities of a Housekeeping Supervisor in a Resort setting:

1. Guest Room & Public Area Management

• Inspect guest rooms, suites, and public areas to ensure cleanliness and presentation meet resort standards.
• Supervise daily cleaning schedules for rooms, corridors, lobbies, restaurants, spa, pool areas, and other resort facilities.
• Ensure amenities, linen, and toiletries are replenished as per standards.

2. Staff Supervision & Training

• Allocate daily tasks and schedules to room attendants and housekeeping staff.
• Monitor staff performance and provide feedback or retraining when required.
• Train new employees on cleaning techniques, equipment usage, safety procedures, and guest interaction.

3. Inventory & Supplies Control

• Maintain stock of cleaning supplies, guest amenities, linen, and uniforms.
• Raise requisitions for replenishment and control wastage.
• Ensure equipment like vacuum cleaners, laundry machines, and housekeeping carts are in working order.

4. Quality & Safety Standards

• Implement and maintain hygiene and sanitation standards across the property.
• Ensure compliance with resort SOPs, safety, and hygiene guidelines (HACCP/FSSAI if food contact areas).
• Report maintenance issues (plumbing, electrical, furniture, AC, etc.) to the engineering department.

5. Guest Service & Satisfaction

• Handle special guest requests like extra pillows, laundry service, or turndown service.
• Respond quickly to guest complaints related to cleanliness or housekeeping.
• Coordinate with front office for room readiness, VIP guest requirements, and occupancy updates.

6. Coordination with Other Departments

• Work closely with front office to update room status (vacant, occupied, under maintenance, etc.).
• Coordinate with laundry, maintenance, and F&B for smooth operations.
• Assist banquet/events team with housekeeping support during weddings, conferences, and functions.

7. Reporting & Documentation

• Prepare daily housekeeping reports (room inspection, staff attendance, and supply usage).
• Maintain lost and found records and ensure proper handling.
• Submit maintenance reports for damaged items or repairs required.

8. Leadership & Team Management

• Motivate and lead housekeeping staff to maintain high morale.
• Handle grievances and ensure discipline within the department.
• Conduct regular briefings and staff meetings.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Leave encashment
• Provident Fund

Experience:

• Housekeeping: 3 years (Required)

Language:

• hindi, english, gujarati (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person