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Housekeeping Supervisor

2 weeks ago

Jamnagar, India ASHIRWAD CLUB RESORT Full time

Here’s a **detailed list of duties & responsibilities of a Housekeeping Supervisor in a Resort** setting:
**1. Guest Room & Public Area Management**
- Inspect guest rooms, suites, and public areas to ensure cleanliness and presentation meet resort standards.
- Supervise daily cleaning schedules for rooms, corridors, lobbies, restaurants, spa, pool areas, and other resort facilities.
- Ensure amenities, linen, and toiletries are replenished as per standards.

**2. Staff Supervision & Training**
- Allocate daily tasks and schedules to room attendants and housekeeping staff.
- Monitor staff performance and provide feedback or retraining when required.
- Train new employees on cleaning techniques, equipment usage, safety procedures, and guest interaction.

**3. Inventory & Supplies Control**
- Maintain stock of cleaning supplies, guest amenities, linen, and uniforms.
- Raise requisitions for replenishment and control wastage.
- Ensure equipment like vacuum cleaners, laundry machines, and housekeeping carts are in working order.

**4. Quality & Safety Standards**
- Implement and maintain hygiene and sanitation standards across the property.
- Ensure compliance with resort SOPs, safety, and hygiene guidelines (HACCP/FSSAI if food contact areas).
- Report maintenance issues (plumbing, electrical, furniture, AC, etc.) to the engineering department.

**5. Guest Service & Satisfaction**
- Handle special guest requests like extra pillows, laundry service, or turndown service.
- Respond quickly to guest complaints related to cleanliness or housekeeping.
- Coordinate with front office for room readiness, VIP guest requirements, and occupancy updates.

**6. Coordination with Other Departments**
- Work closely with front office to update room status (vacant, occupied, under maintenance, etc.).
- Coordinate with laundry, maintenance, and F&B for smooth operations.
- Assist banquet/events team with housekeeping support during weddings, conferences, and functions.

**7. Reporting & Documentation**
- Prepare daily housekeeping reports (room inspection, staff attendance, and supply usage).
- Maintain lost and found records and ensure proper handling.
- Submit maintenance reports for damaged items or repairs required.

**8. Leadership & Team Management**
- Motivate and lead housekeeping staff to maintain high morale.
- Handle grievances and ensure discipline within the department.
- Conduct regular briefings and staff meetings.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Leave encashment
- Provident Fund

**Experience**:

- Housekeeping: 3 years (required)

**Language**:

- hindi, english, gujarati (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person