Key Account Manager- Government

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Key Objectives

• Strategic Public Sector Growth:
   Develop and execute comprehensive account strategies for a portfolio of key government agencies and public sector organizations, focusing on significant contract value growth through strategic alignment with public sector mandates and the introduction of tailored solutions.
• Executive Stakeholder Management:
   Cultivate and nurture strong, trusted advisor relationships with senior government officials, key policymakers, and influential stakeholders within assigned public sector accounts, positioning MyOperator as a strategic partner in achieving their objectives.
• Value Alignment & Mission Advancement:
   Ensure public sector clients recognize the direct alignment of MyOperator's solutions with their mission-critical objectives, demonstrating tangible improvements in efficiency, citizen services, and operational effectiveness, transforming them into long-term advocates.
• Complex Procurement Navigation:
   Lead and navigate intricate public sector procurement processes, including RFPs, tenders, and framework agreements, effectively communicating value, demonstrating compliance, and securing long-term contracts.

Responsibilities

• Develop and execute strategic account plans for government and public-sector clients, with clear objectives and KPIs aligned to regulatory and policy priorities.
• Serve as the primary senior contact for key government stakeholders, understanding their strategic goals, challenges, and long-term initiatives.
• Identify and pursue growth opportunities within public-sector accounts, presenting strong value propositions tailored to government needs.
• Lead regular strategic review meetings with senior officials to demonstrate delivered value and align future initiatives.
• Collaborate with cross-functional teams (Sales, Product, Legal, Compliance, Solutions Engineering) to address complex requirements and ensure compliant delivery.
• Manage high-level escalations, ensuring timely resolution and transparent communication with government stakeholders.
• Maintain deep knowledge of government policies, procurement processes, and regulatory frameworks influencing public-sector engagements.
• Provide accurate forecasting and progress tracking through CRM tools, keeping leadership informed of key opportunities and risks.
• Build goodwill through impactful case studies, success stories, and strategic references within the public sector.
• Represent MyOperator at government-focused events, conferences, and forums to strengthen relationships and expand visibility.

Qualifications

• 4+ years of experience in key account management or strategic sales, managing large government and public-sector accounts.
• Proven success navigating public-sector procurement and securing high-value government contracts.
• Strong understanding of government structures, policy processes, and public-sector funding mechanisms.
• Exceptional communication, negotiation, and executive stakeholder management skills.
• Strategic thinker with the ability to craft value propositions aligned to public-sector mandates and regulatory requirements.
• Ability to lead cross-functional teams and ensure compliance with government standards.
• Deep knowledge of the Indian government landscape and familiarity with procurement portals and CRM tools.
• Ability to interpret policy, analyze government data, and translate technical concepts into public-sector solutions.
• Highly self-driven, results-oriented, and effective in complex, regulated environments.

Additional Information

• Competitive compensation.
• Health insurance coverage along with wellness and mental health support.
• Professional development through training programs, certifications, and clear growth paths.
• Modern workplace with supportive culture and access to the latest tools and technology.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us