Desktop Support Engineer
3 days ago
Role & Responsibilities
- Perform hardware and software troubleshooting for laptops, desktops, and printers.
- Diagnose issues and replace faulty components as required.
- Install, configure, and maintain system software and drivers.
- Respond to service requests and ensure timely resolution.
- Proven experience in troubleshoot, test and analyze complex issues
- Experience of handling customers from initial point to escalating to next level based on complexity of the issue.
- Good knowledge of outlook & office 365.
Preferred Candidate Profile
- 25 years of experience in hardware and software support for laptops, desktops, and printers.
- Strong diagnostic and problem-solving skills.
- Good communication skills and a positive, customer-focused attitude.
- Ability to manage multiple service requests effectively.
Perks & Benefits
- Travel allowance and perks as per company policy.
- Five Days working
- Professional and supportive work environment.
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