Front Office Assistant-Female
1 day ago
Key Responsibilities:
- Greet and assist walk-in students and visitors in a professional and friendly manner.
- Make outbound calls to prospective students from leads provided.
- Provide course information, admission criteria, and respond to inquiries via phone, email, chat, and in person.
- Follow up with interested candidates to convert inquiries into admissions.
- Schedule counseling sessions and coordinate with the admissions or academic team.
- Maintain student inquiry logs and update records in the CRM system.
- Support the admissions team in processing application forms and required documents.
- Ensure the reception area is clean, welcoming, and organized.
- Handle incoming calls and direct them to the appropriate department.
- Assist with general administrative and clerical tasks.
- Use modern tools and technologies (like ChatGPT, Google Workspace, MS Word, MS Excel, and CRM dashboards) for daily communication, data entry, and report preparation.
- Maintain and manage digital communication channels (such as WhatsApp, web chat, or inquiry forms).
- Contact companies and organizations for student placement opportunities and maintain professional relationships with industry partners.
- Promote and sell institution-related software or digital services to clients and partner companies.
Required Qualifications:
- Minimum a Degree in any field (preferred).
- 0–2 years of experience in front desk, telecalling, admissions, or sales support.
(Freshers with good communication skills can also apply)
- Good spoken communication in English and Malayalam (or local language).
- Basic computer knowledge — MS Office (Word, Excel), Email, Data Entry.
- Confident, polite, and customer-focused personality.
- Ability to handle multiple tasks efficiently.
Preferred Skills:
- Experience in educational institutions, admission, placement coordination, or software sales.
- Familiarity with student databases or CRM tools.
- Comfortable using ChatGPT or similar tools for drafting messages, emails, and reports.
- Strong communication, negotiation, and relationship-building skills.
- Positive attitude with problem-solving ability.
Working Hours:
Monday to Saturday, 9:00 AM – 6:00 PM (adjustable as per institutional requirements).
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Application Question(s):
- Are you located in Muvattupuzha or Near By Perumbavoor, Kerala?
- Are you located in Aluva or Near By Perumbavoor, Kerala?
- Are you located in Kothamangalam or Near By Perumbavoor, Kerala?
Language:
- Malayalam (Required)
- English (Preferred)
Location:
- Perumbavoor, Kerala (Preferred)
Work Location: In person
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