Customer Relationship Executive

4 days ago

HBR Layout th Block, Karnataka, India ARZ Food Ventures Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: Customer Relationship Executive – Sahibs - Bangalore

Location: Bangalore

Employment Type: Full-time

Experience: 1–3 years (Food, Hospitality, or F&B experience preferred)

About Us

Sahibs is a fast-growing premium biryani brand known for authentic taste, quality ingredients, and a passion for customer satisfaction. As we continue to expand, we are looking for a Customer Relationship Executive who can be the voice of our brand — ensuring every customer interaction is delightful and every order experience is seamless.

Key Responsibilities

  • Customer Interaction & Sales Conversion
  • Engage with incoming leads through calls, WhatsApp, or social media inquiries.
  • Understand customer requirements and convert leads into sales.
  • Suggest suitable biryani packs or catering options based on the customer's need.
  • Customer Relationship Management
  • Build and maintain positive relationships with regular and new customers.
  • Follow up for post-delivery feedback and ensure customer satisfaction.
  • Handle queries and resolve issues promptly with a customer-first approach.
  • Order Coordination
  • Coordinate with the kitchen and dispatch team for timely delivery.
  • Support in ensuring quality and accuracy of orders before dispatch.
  • Operational Support
  • Assist during bulk order deliveries or corporate catering setups.
  • Visit client locations occasionally for servicing and relationship building.

Requirements

  • Excellent communication skills in English, Kannada, and Hindi.
  • Prior experience in Customer Support / Inside Sales / F&B Operations preferred.
  • Strong interpersonal and follow-up skills.
  • Basic computer knowledge (Excel, CRM tools, WhatsApp Business, etc.).
  • Passion for food and customer service mindset.
  • Willingness to travel locally for client visits when required

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • HBR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer support management: 2 years (Preferred)

Language:

  • Kannada, English (Preferred)

Location:

  • HBR Layout, Bengaluru, Karnataka (Preferred)

Work Location: In person

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