Customer Care Executive

6 days ago

BTM Layout, Karnataka, India Atlant Global Professional Couriers Full time ₹ 2,04,000 per year

The Professional Couriers is a leading last-mile logistics service provider with over 35 years of market presence in India and internationally. We are looking for a dedicated and proactive Customer Care Telecaller to join our team and ensure the timely delivery of consignments and provide excellent customer support.

Location: BTM Layout (Candidates residing in and around BTM Layout are preferred.)

Roles and Responsibilities

The primary responsibility is to ensure the on-time delivery of consignments within the stipulated Turnaround Time (TAT) and provide exceptional customer support.

Key duties include:

  • Logistics Coordination & Follow-up: Proactively follow up with internal counterparts and destination branch offices via outbound calls to ensure the timely movement and delivery of shipments.
  • Coordinate with branches to resolve operational bottlenecks.
  • Ensure the daily clearing of pending shipments to maintain operational efficiency.
  • Customer Service & Communication: Efficiently resolve a wide range of customer queries related to tracking, delivery status, and service.
  • Draft professional emails to customers, providing updates, solutions, and sharing appropriate feedback.
  • Address and escalate complex issues according to the established escalation matrix.
  • Reporting & Documentation: Prepare and share comprehensive day-to-day activity reports with the management.
  • Maintain accurate records and utilize company systems effectively.
  • Handle other official duties and tasks as assigned by the Manager.

Requirements

  • System Proficiency: Must possess strong working knowledge of computer systems and relevant software applications.
  • Technical Skills: Well-versed in Microsoft Excel, including the use of formulas, for tracking and reporting purposes.
  • Communication: Excellent verbal communication skills for clear and effective tele-calling
  • Ability to draft professional and grammatically correct client emails and understand email correspondence.
  • Language Skills (Mandatory): Fluency in Kannada and English is mandatory. Proficiency in multiple languages is preferred.
  • Seeking a candidate for a long-term association with a commitment to growth and stability.

Job Type: Full-time

Pay: ₹15, ₹17,000.00 per month

Language:

  • Kannada (Required)
  • English (Required)

Location:

  • BTM Layout, Bengaluru, Karnataka (Preferred)

Work Location: In person

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