Customer Success Manager

About the Company

Samaaro is an award-winning, AI-powered event marketing platform, designed to help marketing teams plan, promote, and execute high-impact events with ease. Recognized by Financial Express as one of the best MarTech solutions for Live Events, Samaaro enables brands to automate event workflows, streamline guest journeys, and gain actionable insights across the entire event lifecycle.

Since launching in 2020, we've empowered marketing teams across sectors like real estate, healthcare, BFSI, and government to run smarter, more efficient events. We're backed by leading investors including LetsVenture, Inflection Point Ventures, SucSEED Innovation Fund, Silver Needle Ventures, and The Chennai Angels.

As one of the highest-rated event platforms on SourceForge, Capterra, G2, and Trustpilot, our commitment to excellence extends to our team culture as well. At Samaaro, we follow a flat hierarchy rooted in openness, inclusivity, and trust.

We believe in lifelong learning, holistic growth, and collaborative leadership, encouraging team members to take ownership and explore opportunities across functions.

About the Role

We're hiring a Customer Success Manager who has experience working with large enterprise clients and knows how to turn happy customers into long-term partnerships.

You'll work closely with stakeholders across marketing, tech, and procurement functions to ensure a smooth onboarding, continuous value delivery, and long-term retention. You'll also identify opportunities for upsell/cross-sell and expansion. This role is ideal for someone who enjoys being proactive, solving problems, and owning relationships end-to-end.

What You'll Own

Client Success & Onboarding

Lead end-to-end onboarding for enterprise clients, ensuring smooth handoff from sales to success.

Train client teams on platform features, use-cases, and best practices.

Account Management & Growth

Manage day-to-day communication with key accounts and maintain strong, consultative relationships.

Identify expansion opportunities within accounts and coordinate upsell strategies with the sales team.

Drive renewals with high retention rates.

Issue Resolution & Feedback

Act as the main point of contact for all client escalations.

Log, track, and resolve issues using tools like JIRA in collaboration with internal teams.

Capture client feedback and translate it into product insights.

Performance & Engagement

Monitor product usage and campaign performance to guide adoption and increase engagement.

Deliver quarterly business reviews and strategic check-ins with enterprise clients.

Maintain detailed records and account plans in the CRM.

Desired Candidature

3+ years of experience in Customer Success, Account Management, or Enterprise Client Handling in a SaaS/Tech company.

Strong communication and presentation skills (both verbal and written).

Hands-on experience with JIRA, CRMs like HubSpot/Salesforce, and support tools.

Strong problem-solving mindset with ability to handle multiple accounts and priorities.

Confident managing enterprise stakeholders and navigating org structures.

High ownership mindset, proactive and resourceful in removing roadblocks.

Bonus if you have:

Experience in event-tech, MarTech, or enterprise SaaS

Exposure to global clients across different time zones

Ability to read product usage data and identify adoption gaps

Why Join Us?

Work with enterprise clients like FIFA, APEX, WHO, and ICICI Lombard

Full ownership of customer relationships and measurable impact on business growth

Be part of a young, fast-growing SaaS company with global ambitions

Collaborative, high-trust team culture with direct access to leadership

Competitive salary, performance-based growth, and opportunity to shape the Customer Success function

Samaaro is an equal-opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.

Job Types: Full-time, Permanent

Pay: ₹400, ₹600,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person