Hospitality Manager
4 days ago
Guest Experience & Service Quality
- Ensure guests receive outstanding service throughout their stay or visit.
- Handle escalated guest concerns promptly and professionally.
- Monitor guest feedback and implement improvements to enhance service quality.
Operational Management
- Oversee front-of-house and back-of-house operations, including reception, housekeeping, food and beverage, and facilities.
- Develop and enforce standard operating procedures (SOPs).
- Coordinate room or venue availability, reservations, and scheduling.
- Maintain cleanliness, safety, and regulatory compliance across the property.
Staff Leadership
- Recruit, train, supervise, and motivate hospitality staff.
- Conduct performance evaluations and provide ongoing coaching.
- Create staffing schedules and ensure proper coverage for peak times.
Financial & Administrative Duties
- Assist in budgeting, forecasting, and cost control.
- Monitor inventory, supplies, and procurement.
- Track key performance metrics such as occupancy, revenue, and customer satisfaction scores.
Vendor & Stakeholder Communication
- Manage relationships with suppliers, contractors, and service partners.
- Collaborate with marketing and sales teams to support promotions and events.
Job Type: Full-time
Pay: ₹35, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
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