Sky Service FIU-RM-Customer Experience Center-Contact Centre Inbound

Sky Service FIU-RM-Customer Experience Center-Contact Centre Inbound Job Role Ø To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer Ø To thoroughly understand product and process to handle complex queries for the customer Ø To identify and convert the opportunities...

DescriptionAs an RM in our Sky Channel-Contact Centre Inbound department, you will be the voice of Kotak Mahindra Bank Ltd, offering exceptional customer service and support. Your primary focus will be on handling inbound calls from credit cardholders, addressing their queries, and ensuring a positive customer experience. This role is crucial in maintaining...

DescriptionAs the Team Leader for Sky Service Cards, you will oversee a dedicated team of 15-20 Relationship Managers, focusing on inbound credit card customer queries. Your role is pivotal in ensuring prompt and accurate query resolution, maintaining high customer satisfaction, and driving team performance and efficiency.Responsibilities Manage and mentor a...

DescriptionAs a Sky Service Cards Relationship Manager, you will be the first point of contact for our credit card customers, handling inbound calls and resolving their queries. Your role is crucial in maintaining strong customer relationships and ensuring a seamless experience. You will be part of a dynamic team, working collaboratively to deliver...

DescriptionAs a Sky Service Potential Relationship Manager, you will be the first point of contact for our customers, handling inbound calls and queries with professionalism and expertise. Your role is vital in maintaining customer satisfaction and loyalty, ensuring our customers receive the best possible service and support.Responsibilities Answer and...

DescriptionAs an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

JOB PROFILEPosition- Executive/Sr Executive Contact CentreLocation -NOCReports to -General Manager - Contact CenterDepartment -Operations & CSFunction- Contact CenterLevel M9/M8*Key Roles & ResponsibilitiesPrimary Role Description*We are seeking a highly motivated and experienced individual from a medical background to join ourteam as a Medical Claims Call...

DescriptionAs an 811-CEC Officer, you will play a vital role in maintaining the high standards of our Digital Banking services. Your primary focus will be on real-time quality assurance, ensuring that our customers receive timely and accurate support. You will work closely with the Contact Centre Inbound team to enhance the overall customer...

DescriptionAs a Sky Service Cards Relationship Manager, you will play a crucial role in our Cards department. Your primary responsibility will be to handle inbound calls from customers, providing them with accurate and timely information about our credit card offerings. You will also be expected to upsell and cross-sell our products and services, ensuring a...

DescriptionAs a Sky Branch - RM-Sky Channel-Branch Omni, you will be the ambassador of Kotak Mahindra Bank, representing the bank's products and services to customers. This role offers an exciting opportunity to utilize your sales expertise and customer relationship management skills in a dynamic banking environment. You will be responsible for developing...