CRM Executive

5 days ago


Vyttila Kochi Kerala, India Happymindz Home Care Pvt Ltd Full time ₹ 2,40,000 per year

We are looking for a CRM Executive who can help strengthen relationships with clients and their families by managing and improving our customer relationship systems and communication strategies.

  • Track and analyze customer engagement, service feedback, and satisfaction scores.
  • Segment the customer base (e.g., by care level, location, health status, family engagement) to personalize communication.
  • Assist in planning and maintaining continuity of service
  • Serve as the first line of support for customer complaints or urgent issues.
  • Escalate unresolved matters to the appropriate departments (care, operations, HR) with complete context and urgency level.
  • Payment Follow-ups and Coordination
  • Maintain and update staff profiles in the system including contact information, roles, schedules, and assignments.
  • Managing staff staff escalations
  • Maintain strict confidentiality of client and staff information.

Qualifications:

  • Bachelor's degree in Marketing, Business, Healthcare Administration, or any degree.
  • 1–3 years of experience in CRM, customer service, or healthcare administration.
  • Proficiency in Microsoft Office and basic data analysis
  • Prior experience in healthcare or elder care organizations.

Preferred female candidate

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Ability to commute/relocate:

  • Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Language:

  • Malayalam, English (Required)

Work Location: In person


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