IT Support Manager

2 weeks ago


Prahlad Nagar Ahmedabad Gujarat, India Education Center of Australia Full time ₹ 4,50,000 - ₹ 6,00,000 per year
  • Manage the Service Desk team ensuring efficient and consistent adherence to SLAs and team performance
  • Consistently ensure customer service is paramount and agreed Service Levels are met in a timely and accurate manner
  • Recruit, train, and support the ITS Team based in India (including ITS Systems/Support Officers, and other associated roles)
  • Set and manage customer service standards and Service Levels (via appropriate Service Level Agreements
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team's productivity
  • Provide customer feedback to the appropriate internal teams, like product developers.

Skill sets experience we require:

  • Minimum 3+ years' experience managing and building and managing IT teams
  • Practical experience with IT Service Desk platforms, procedures & protocols (ITIL, etc.), Solid technical background with an ability to communicate to a non-technical audience and management
  • Customer-service oriented with a problem-solving attitude Excellent written and verbal communications skills
  • Proficiency and skill with regard to team management, and the ability to lead & coach a high performing team

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology or relevant field

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Kindly mention your current salary package

Work Location: In person



  • Prahlad Nagar, Ahmedabad, Gujarat, India kaamlo Platform Private Limited Full time ₹ 8,40,000 - ₹ 12,00,000 per year

    Software Support ManagerJob DescriptionOTU India, located in Ahmedabad, is a holistic HR solution platform offering premium hiring services,applicant tracking system (ATS), human resource management system (HRMS), and a skill platform.The company provides a job search engine and comprehensive HR solutions to facilitate effectivetalent acquisition and...

  • IT Support Executive

    2 weeks ago


    Prahlad Nagar, Ahmedabad, Gujarat, India Zobone International Outsourcing Pvt. Ltd. Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    We are looking for a proactive and technically skilled IT Support Executive to provide comprehensive IT support to our distributed teams across India, the UK, and the Philippines. The role is for a UK based Property management company. This role combines technical support, system administration, and management reporting to ensure seamless operations across...


  • Prahlad Nagar, Ahmedabad, Gujarat, India shreeji infraspace Full time ₹ 20,000 - ₹ 75,000 per year

    We are seeking a reliable Business Support Executive to assist in data management, coordination between teams, and administrative support. The ideal candidate will work closely with various departments to ensure smooth operations, timely data processing, and efficient handling of tasks.Key Responsibilities:Collect and enter data accurately from internal...


  • Prahlad Nagar, Ahmedabad, Gujarat, India Smart Teachnology Full time

    lists. - Sales support : Providing data and reports to the sales team, and keeping track of sales targets - Administrative tasks : Handling filing, scheduling meetings & planning trade shows for sales teams - Sales support management: Helping sales representatives focus on building relationships with clients and closing deals. - Marketing: Developing a go to...


  • Prahlad Nagar, Ahmedabad, Gujarat, India kaamlo Platform Private Limited Full time ₹ 3,84,000 per year

    Software Support ExecutiveJob DescriptionOTU India, located in Ahmedabad, is a holistic HR solution platform offering premium hiring services,applicant tracking system (ATS), human resource management system (HRMS), and a skill platform.The company provides a job search engine and comprehensive HR solutions to facilitate effectivetalent acquisition and...


  • Prahlad Nagar, Ahmedabad, Gujarat, India DECO MICA LTD Full time

    Key Responsibilities: Collect and enter data accurately from internal teams. Coordinate with relevant departments to facilitate timely task completion. Maintain and update records and databases with attention to detail. Handle administrative duties and manage access rights as required. Communicate clearly with team members to resolve any issues. Utilize...


  • Prahlad Nagar, Ahmedabad, Gujarat, India Eduplex services private limited Full time ₹ 1,40,000 - ₹ 1,80,000 per year

    Chat Support ExecutiveExperience: Fresher / up to 1 yearLocation: Prahlad Nagar, AhmedabadSalary: ₹14,000 In-hand + Extra Incentives for Weekend SupportIndustry: Software Company (Web & Mobile App Development)About the RoleWe are seeking a Chat Support Executive to join our team. This role is ideal for freshers who have strong communication skills and a...


  • Prahlad Nagar, Ahmedabad, Gujarat, India Ray Secure Innovation Pvt. Ltd. Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Position: Network Support EngineerLocation: Ahmedabad, IndiaEmployment Type: Full-timeExperience : 6 Months - 1 YearIndustry: Information Technology & Services | Computer Networking | SoftwareAbout RayRay is an innovation-driven technology company redefining enterprise networking. We build secure, cloud-managed connectivity solutions—including SD-WAN,...


  • Ahmedabad, Gujarat, India Aditi Tracking Support Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to clients...

  • HR Manager

    7 days ago


    Prahlad Nagar, Ahmedabad, Gujarat, India Deevan Expediting PVT LTD Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Position: HR ManagerShift Time: 12:00 PM TO 09:00 PMKey Responsibilities:Manage and maintain all HR operations including onboarding, attendance, leave, payroll, and exit processes through KEKA HRMS.Handle employee database, documents, and HR compliance records.Ensure accuracy of payroll inputs, statutory deductions (PF, ESIC, PT), and reports from...