IT Support Manager

2 weeks ago

Prahlad Nagar Ahmedabad Gujarat, India Education Center of Australia Full time ₹ 4,50,000 - ₹ 6,00,000 per year
  • Manage the Service Desk team ensuring efficient and consistent adherence to SLAs and team performance
  • Consistently ensure customer service is paramount and agreed Service Levels are met in a timely and accurate manner
  • Recruit, train, and support the ITS Team based in India (including ITS Systems/Support Officers, and other associated roles)
  • Set and manage customer service standards and Service Levels (via appropriate Service Level Agreements
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team's productivity
  • Provide customer feedback to the appropriate internal teams, like product developers.

Skill sets experience we require:

  • Minimum 3+ years' experience managing and building and managing IT teams
  • Practical experience with IT Service Desk platforms, procedures & protocols (ITIL, etc.), Solid technical background with an ability to communicate to a non-technical audience and management
  • Customer-service oriented with a problem-solving attitude Excellent written and verbal communications skills
  • Proficiency and skill with regard to team management, and the ability to lead & coach a high performing team

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology or relevant field

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Kindly mention your current salary package

Work Location: In person

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