Technical Software Support Specialist
4 days ago
Software Support Executive
Job Description
OTU India, located in Ahmedabad, is a holistic HR solution platform offering premium hiring services,
applicant tracking system (ATS), human resource management system (HRMS), and a skill platform.
The company provides a job search engine and comprehensive HR solutions to facilitate effective
talent acquisition and management.
Role Description
This is a full-time on-site role for a Software Support Manager at OTU India. The Software Support
Manager will be responsible for providing technical and customer support, ensuring customer
satisfaction, troubleshooting our SAAS based software issues, and overseeing the support team's
operations on-site in Ahmedabad.
Qualifications
Analytical Skills, Troubleshooting, and Technical Support expertise
Experience in Customer Support and ensuring Customer Satisfaction
Strong communication and interpersonal skills
Ability to effectively lead and manage a support team
Experience in HRMS software support or IT-related roles is preferred
Skills Required
Convincing power
Flexible Time
Resolving customer queries
Helping customers via phone, chat etc
Computer knowledge
Local Language Knowledge
Please share resumes
Job Types: Full-time, Permanent
Pay: ₹20, ₹32,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
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