Technical Support Engineer

15 hours ago

Ahmedabad, Gujarat, India Meditab Software Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Responsibilities:

  • Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums.
  • Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
  • Work with the internal teams and the clients to take followup of the incidents and get the things done.
  • Logging client queries using service management tools to record each & every query.
  • Detect, record, and classify the incidents & provide initial incident support.
  • Investigate, prioritize and diagnose the incidence based on impact & urgency.
  • Resolve incidents and recover service as per agreed service levels & close the incidents.
  • Maintain ownership, monitoring, tracking & communications about incidents.
  • Provide management information about Incident Management quality and operations.
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.

Skills:

  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support-related emails, phone calls, and other electronic communications.
  • Self-motivated, detail-oriented, and organized.
  • Experience with hardware and software issues.
  • Proficient in Internet-related applications such as EMail clients, FTP clients, and Web Browsers.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

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