Technical Support Engineer
2 days ago
Responsibilities:
- Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums.
- Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
- Work with the internal teams and the clients to take followup of the incidents and get the things done.
- Logging client queries using service management tools to record each & every query.
- Detect, record, and classify the incidents & provide initial incident support.
- Investigate, prioritize and diagnose the incidence based on impact & urgency.
- Resolve incidents and recover service as per agreed service levels & close the incidents.
- Maintain ownership, monitoring, tracking & communications about incidents.
- Provide management information about Incident Management quality and operations.
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
Skills:
- Able to work independently and efficiently to meet deadlines.
- Able to promptly answer support-related emails, phone calls, and other electronic communications.
- Self-motivated, detail-oriented, and organized.
- Experience with hardware and software issues.
- Proficient in Internet-related applications such as EMail clients, FTP clients, and Web Browsers.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
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