Customer Success Manager

2 days ago

Ahmedabad, Gujarat, India Azilen Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Purpose:

We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.

Who you are:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet targets.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

What will excite us:

  • Proven work experience as an Account Manager, Key Account Manager, Pre-sales manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Bachelor Degree in Engineering is preferred.

What will excite you:

  • Leveraging the relationship with the most proficient Industry Leaders.
  • Passion to grow and scale business.

Work Location:
Ahmedabad

  • Customer Success Manager

    4 weeks ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time

    Job Purpose:We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.Who you are:- Serve as the lead point of contact for all customer account...

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time

    Job Purpose: We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services. Who you are: Serve as the lead point of contact for all customer...

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time

    Job Purpose:We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.Who you are:Serve as the lead point of contact for all customer account management...

  • Customer Success Manager

    2 days ago

    Ahmedabad, Gujarat, India Oases Technovations Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    6+ years of experience, preferably in HRMS platforms. This role involves managing client relationships, ensuring successful onboarding, driving product adoption, and delivering ongoing support to maximize customer satisfaction and retention. Required Candidate profileStrong understanding of HR processes and HRMS platformsExcellent communication,...

  • Customer Success Specialist

    3 days ago

    Ahmedabad, Gujarat, India VasyERP (Acquired by Reliance Industries) Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    About Us:VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally.Intro to Role: As a Customer Success Specialist, you will be ensuring the success and satisfaction of...

  • Customer Success Representative

    2 days ago

    Ahmedabad, Gujarat, India Vested Finance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Overview: As a Customer Success Representative at Vested, located in Ahmedabad/Gift City, your primary responsibility will be to manage customer inquiries, provide support, and ensure customer satisfaction. You will handle customer service interactions, resolve issues, and enhance the overall customer experience on a day-to-day basis. Key...

  • Customer Success Representative

    5 days ago

    Ahmedabad, Gujarat, India Vested Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Vested, we are on a mission to make global investing accessible to everyone in India. We provide seamless access to a wide range of international assets - including US Stocks & ETFs, Global Mutual Funds, Pre-IPOs and Managed Portfolios.Since 2019, we've empowered over 3 lakh Indian investors to diversify globally and build smarter,...

  • Customer Success Executive

    2 days ago

    Ahmedabad, Gujarat, India CultureX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCultureX is a pioneering company providing the world's first operating system for influencer marketing. We offer a distinctive end-to-end technology stack tailored and white-labeled for over 40 partner agencies, transforming them into tech-driven influencer marketplaces. Our investors include AppyHigh, IIM-Ahmedabad's CIIE, and prominent...

  • Customer Success Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India Reelo Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Why ReeloIn today's customer centric world, it's important for every business to market like the best brands in the world. As competition for customers' attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking...

  • Customer success lead

    3 days ago

    Ahmedabad, Gujarat, India Skai Lama Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Please read the entire JD and the link to actually apply for the job is in the JD. Fill that form if you want to be considered for the role. Are you tired of generic job posts that lack transparency and leave you wondering about your role, growth opportunities, and the interview process?At Skai Lama, we do things differently. We believe in providing all the...