Customer Success Engineer

1 day ago

Ahmedabad, Gujarat, India Bankai Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are hiring Customer Success Engineer- NOC, please find all required details along with the job description for your ready reference:

Job Title: - Customer Success Engineer- NOC

Location:- Ahmedabad, Gujarat

Experience:- 0-2 years (Freshers from any educational background can apply, if they want to make their career in NOC)

Preferred Required Knowledge

  • Knowledge of class C IP address range ,VOIP, STP in switching
  • Knowledge of LAN /WAN , jitter, latency, and basic networking.
  • Routing & Switching Knowledge.

Job Description

  • Resolving any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring.
  • Handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc.
  • Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant.
  • Routing the traffic for ILD carriers as per RA requirement.
  • Checked Carrier wise performance Report, IP report & Band Width Utilization Report.
  • Coordination with different carriers while new interconnection or active carriers.
  • Monitoring of Soft Switch and take corrective action.
  • Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue.
  • Daily analysis of ASR &ACD.
  • Working on Protocols, e.g., SS7, SIP, SIGTRAN & H.323 etc. to diagnose any reason for call failures.
  • Handling performance-based issues such as low ASR, low ACD, high PDD, and blocked circuits

EDUCATION QUALIFICATION REQUIRED:

Any graduate/postgraduate preferably with the certifications like CCNA, CCNA-VOICE, CCNP.

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