Customer Success Specialist-Insurance Underwriter

6 days ago

Ahmedabad, Gujarat, India Injala Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Company

Injala is a leading enterprise software company revolutionizing the insurance industry with our cutting-edge technology solutions. As a multi-national corporation headquartered in Dallas, USA, and with a significant presence in India, we are committed to transforming risk management through innovative software. Our growth trajectory has been impressive, achieving 30+% annual growth for the last five years.

Company Website:

Responsibilities

  • Customer Advocacy: Understanding Product/Domain (Property/Casualty Insurance with specific focus on underwriting principles and helping internal teams with feature development for the benefit of the client. Act as the voice of the customer within the organization, relaying feedback and suggestions to product teams to improve the service experience.
  • Onboarding New Clients: Guide customers through the setup, training, and successful implementation of Kinetic, ensuring a smooth transition and early wins.
  • Product Adoption & Training: Educate clients on product features, best practices, and updates to maximize adoption and value.
  • Product Issue & Change Request Lifecycle Management: All customer reported issues are discussed with Product/Engineering team, solutions evaluated and planned with Engineering management. Communication of solution timelines to the product team/customers and tracking these to closure. Measuring and Managing Service Level Agreements (SLA) performance
  • Collaboration: Work cross-functionally with internal teams to resolve customer issues and drive continuous improvements.

Who You Are

  • Background in insurance, preferably underwriting or broker-side experience.
  • Familiarity with the policy lifecycle, rating structures, and insurance forms.
  • Experience with SaaS platforms or complex insurance products will be preferred.
  • You have strong project management skills with the ability to effectively juggle multiple client relationships and timelines.
  • You set yourself apart with your organizational skills and attention to detail.
  • You have excellent communication and interpersonal skills and the ability to build trust with clients.
  • You champion high standards, accountability, urgency, and enthusiasm.
  • You are a self-directed, action-oriented individual with an aptitude and desire to work in a fast-paced startup environment.
  • A bachelors degree with training in Commercial Risk Management/Underwriting
  • 3-5 years' experience in an insurance company

Benefits:

  • Open Door working culture
  • Recognition and rewards
  • Festival and team celebrations
  • Flexible work timings
  • No Sandwich Leave Policy
  • Referral Bonus Program
  • Medical Insurance.

  • AVP – SME Underwriting

    10 hours ago

    Ahmedabad, Gujarat, India TATA AIG General Insurance Company Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by...

  • Customer Success Specialist

    10 hours ago

    Ahmedabad, Gujarat, India CultureX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Customer Success Specialist (CSS)Location:Ahmedabad, GujaratExperience:2–3 yearsFunction:Relationship Management & RetentionAre you passionate about building meaningful client relationships and ensuring customer delight?We're looking for aCustomer Success Specialistwho can turn great partnerships into long-term success stories.What You'll...

  • Underwriting Manager

    4 days ago

    Ahmedabad, Gujarat, India Starr Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we...

  • Tech Underwriter

    4 days ago

    Ahmedabad, Gujarat, India Starr Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we...

  • Customer Success Specialist

    4 days ago

    Ahmedabad, Gujarat, India Reelo Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Why ReeloIn today's customer centric world, it's important for every business to market like the best brands in the world. As competition for customers' attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking...

  • Underwriting Assistant

    2 days ago

    Ahmedabad, Gujarat, India Starr Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we...

  • Customer Success Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Yushka Cosmetics LLP Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    We're Hiring – CX & Community AssociateAt Paradyes, we're on the lookout for someone who can make every customer feel heard, valued, and a part of our growing community.About the RoleAs a CX & Community Associate, you'll be the go-to person for our customers—helping them post-purchase, solving queries with empathy, and building lasting relationships....

  • Customer Support Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India Docdort Full time ₹ 2,50,000 - ₹ 3,80,000 per year

    Title:Customer Support Specialists (Non-Voice)Location:Ahmedabad, GujaratEmployment Type:Full-TimeLooking to start your career in customer service? Join our team as aCustomer Support Specialistand help us deliver exceptional support to our customers through chat, email, and other non-voice platforms.What You'll DoRespond to customer questions over chat and...

  • Customer Success Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Vested Finance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Overview: As a Customer Success Representative at Vested, located in Ahmedabad/Gift City, your primary responsibility will be to manage customer inquiries, provide support, and ensure customer satisfaction. You will handle customer service interactions, resolve issues, and enhance the overall customer experience on a day-to-day basis. Key...

  • Operations Manager

    1 week ago

    Ahmedabad, Gujarat, India Bharti AXA Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesPolicy Processing: Issuing policy documents, processing applications, and updating policy renewal statuses.Data Management: Entering, maintaining, and organizing data in electronic systems.Customer Service: Handling and resolving customer inquiries and issues related to policies.Compliance: Ensuring adherence to company policies,...