Head of Customer Success

12 hours ago

Ahmedabad, Gujarat, India MYCPE ONE Full time ₹ 1,50,000 - ₹ 28,00,000 per year

We are seeking a dynamic and visionary Vice President – Customer Success to lead our customer engagement strategy across all divisions. This is not a traditional CS leadership role — we are looking for a well-rounded executive who combines multidisciplinary insight, strategic thinking, and operational excellence to deliver long-term value to our customers and our business.

This role is central to driving cross-functional alignment, ensuring world-class service delivery, and nurturing deep client relationships built on trust, results, and shared goals.

Key Responsibilities:

Strategic Leadership

  • Define and execute a company-wide customer success strategy, aligned with our long-term business objectives.
  • Partner with executive leadership to influence product, operations, compliance, and delivery models with the voice of the customer.
  • Lead cross-functional initiatives to enhance customer satisfaction, retention, and growth across all client segments.

Client Relationship & Account Management

  • Build and maintain trusted relationships with key clients, acting as a strategic advisor who understands both technical and business challenges.
  • Drive value-added engagements by deeply understanding client goals and aligning solutions to outcomes.
  • Create and monitor KPIs for client health, satisfaction, and renewal/expansion metrics.

Service Delivery Oversight

  • Ensure operational excellence in all aspects of service delivery, particularly in complex or high-value accounts.
  • Oversee outsourcing and delivery teams, ensuring accountability to client expectations and internal standards.
  • Collaborate closely with internal stakeholders (Sales, Product, Operations, and Compliance) to improve customer experience.

Team Leadership & Development

  • Build and lead a high-performing, multidisciplinary customer success organization.
  • Mentor directors and managers across service delivery, client management, and CS operations.
  • Foster a culture of ownership, excellence, and continuous improvement.

Business and Technical Acumen

  • Use data and customer insights to inform strategic decisions.
  • Collaborate with Product and Engineering to influence roadmap priorities based on customer needs.
  • Understand and communicate complex technical solutions in a clear and business-focused way.

Qualifications:

  • 10+ years of progressive leadership experience in Customer Success, Account Management, Strategy, or Operations, ideally in B2B or enterprise environments.
  • Proven track record of leading cross-functional teams and scaling CS organizations across diverse industries.
  • Strong understanding of compliance, delivery models, and operational frameworks, especially in regulated industries.
  • Experience working with outsourced and internal service delivery models.
  • Exceptional communication, negotiation, and stakeholder management skills.
  • Strategic thinker with a bias for action, capable of moving between high-level vision and tactical execution.
  • Bachelor's degree required; MBA or advanced degree preferred.

  • Customer Success Specialist

    4 days ago

    Ahmedabad, Gujarat, India VasyERP (Acquired by Reliance Industries) Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    About Us:VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally.Intro to Role: As a Customer Success Specialist, you will be ensuring the success and satisfaction of...

  • Customer Success Representative

    2 days ago

    Ahmedabad, Gujarat, India Vested Finance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Overview: As a Customer Success Representative at Vested, located in Ahmedabad/Gift City, your primary responsibility will be to manage customer inquiries, provide support, and ensure customer satisfaction. You will handle customer service interactions, resolve issues, and enhance the overall customer experience on a day-to-day basis. Key...

  • Customer Success Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India Reelo Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Why ReeloIn today's customer centric world, it's important for every business to market like the best brands in the world. As competition for customers' attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking...

  • Customer Success Representative

    6 days ago

    Ahmedabad, Gujarat, India Vested Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Vested, we are on a mission to make global investing accessible to everyone in India. We provide seamless access to a wide range of international assets - including US Stocks & ETFs, Global Mutual Funds, Pre-IPOs and Managed Portfolios.Since 2019, we've empowered over 3 lakh Indian investors to diversify globally and build smarter,...

  • Customer Success Executive

    2 days ago

    Ahmedabad, Gujarat, India CultureX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCultureX is a pioneering company providing the world's first operating system for influencer marketing. We offer a distinctive end-to-end technology stack tailored and white-labeled for over 40 partner agencies, transforming them into tech-driven influencer marketplaces. Our investors include AppyHigh, IIM-Ahmedabad's CIIE, and prominent...

  • Customer Success Manager

    4 weeks ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time

    Job Purpose:We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.Who you are:- Serve as the lead point of contact for all customer account...

  • Customer success lead

    4 days ago

    Ahmedabad, Gujarat, India Skai Lama Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Please read the entire JD and the link to actually apply for the job is in the JD. Fill that form if you want to be considered for the role. Are you tired of generic job posts that lack transparency and leave you wondering about your role, growth opportunities, and the interview process?At Skai Lama, we do things differently. We believe in providing all the...

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time

    Job Purpose: We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services. Who you are: Serve as the lead point of contact for all customer...

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time

    Job Purpose:We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.Who you are:Serve as the lead point of contact for all customer account management...

  • Customer Success Manager

    2 days ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Purpose:We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.Who you are:Serve as the lead point of contact for all customer account management...