Senior Business Systems Analyst

5 days ago

Remote, India Orange Mantra Full time
  • Remote
  • 1
  • 10 to 12 years
  • Full Time

We are seeking an experienced Senior Business Systems Analyst (BSA) with a strong background in Salesforce administration, solid analytical skills, and the ability to collaborate effectively with cross-functional business and technical teams. The ideal candidate has 10+ years of experience in business systems analysis, strong communication skills, and the capability to translate business needs into clear, actionable system requirements.

Key ResponsibilitiesSalesforce Administration & Solution Support

  • Serve as the Salesforce subject-matter expert (SME) for system configuration, data management, user administration, security, and best practices.
  • Perform hands-on configuration, including workflows, validation rules, page layouts, profiles/roles, permission sets, and custom objects.
  • Troubleshoot issues, perform root-cause analysis, and recommend scalable, long-term solutions.
  • Partner with IT and development teams to support integrations, system enhancements, and platform upgrades.

CPQ (Configure, Price, Quote) Support

  • Support basic setup, configuration, and testing of Salesforce CPQ features (pricing, quoting, approval workflows).
  • Collaborate with functional and technical stakeholders to understand quoting requirements and optimize CPQ workflows.

Business Requirements & Stakeholder Management

  • Lead requirement-gathering sessions, interviews, workshops, and cross-functional meetings.
  • Document business requirements, process flows, use cases, and functional specifications with clarity and detail.
  • Translate business needs into technical requirements for developers, architects, and QA teams.
  • Act as a liaison between business stakeholders and technical teams, ensuring alignment and clarity throughout project delivery.

Project Execution & Quality Assurance

  • Support project planning, prioritization, and sprint activities in collaboration with Product Owners or Project Managers.
  • Conduct UAT planning, test case creation, and execution to ensure solution quality.
  • Drive continuous improvements by identifying process gaps, system inefficiencies, and enhancement opportunities.

Required Qualifications

  • 10+ years of experience as a Business Systems Analyst, Salesforce Analyst, or similar role.
  • Strong hands-on experience with Salesforce Administration (Admin certification preferred).
  • Familiarity with Salesforce CPQ or strong intent to learn quickly.
  • Proven experience working directly with business stakeholders to gather, document, and validate requirements.
  • Excellent verbal and written communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
  • Strong analytical, problem-solving, and organizational skills, with high attention to detail.
  • Experience working in Agile/Scrum environments is a plus.

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