ServiceNow Business Analyst

4 hours ago

Remote, India vlitechnologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position : ServiceNow Business Analyst

Required Experience: 4 - 8 Years

Skills: BSA , ServiceNow

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The ServiceNow Business Systems Analyst (BSA) will play a key role in gathering, analyzing, and translating business requirements into functional specifications for multiple ServiceNow workstreams — including ITSM migration,

SAM SaaS License Management, and HRSD module implementation. The ideal candidate will have a strong understanding of ServiceNow capabilities, hands-on experience with ITSM processes, and the ability to collaborate with cross-functional teams to ensure timely

and quality delivery.

Key Responsibilities

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Collaborate with business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow implementations and migrations.

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Translate business requirements into functional stories and acceptance criteria for developers within Agile/Scrum environments.

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Support migration activities from legacy instances — focusing on Service Catalogs, CMDB, and Inbound Actions under the ITSM scope.

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Partner with architects and developers in the SAM SaaS License Management workstream to define requirements, validate workflows, and support license management configurations.

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Work closely with HR and IT teams to support migration of existing custom-built HR service catalogs into the HRSD module.

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Conduct UAT planning and execution, ensuring that functional requirements are met.

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Act as a liaison between technical and functional teams, ensuring clarity and traceability throughout the delivery lifecycle.

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Prepare and maintain process documentation, configuration guides, and functional specifications.

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Support the Project Manager with planning, sprint reviews, and progress tracking.

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Optionally serve as Scrum Master for HR Migration workstream — facilitating stand-ups, backlog grooming, and sprint ceremonies.

Required Skills and Experience

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3–7 years of experience as a Business Systems Analyst or Functional Consultant on

ServiceNow platform projects.

*

Solid understanding of ServiceNow ITSM modules (especially Service Catalog, CMDB, and Incident/Change/Request Management).

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Exposure to HRSD and/or SAM (Software Asset Management) modules is highly desirable.

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Experience in requirements elicitation, process mapping, and documentation using tools like Jira, Confluence, or equivalent.

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Strong knowledge of Agile/Scrum methodologies.

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Excellent communication, stakeholder management, and analytical skills.

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Ability to work in fast-paced environments with tight delivery timelines.

Preferred Qualifications

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ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM/HR/SAM.

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Familiarity with ServiceNow migration projects (legacy to new instance).

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Experience working alongside developers, architects, and PMs on large-scale ServiceNow programs.

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ITIL Foundation certification preferred.

Job Type: Full-time

Application Question(s):

  • Must Have a Skill :BSA , ServiceNow

Experience:

  • servicenow business analyst: 5 years (Required)

Work Location: Remote

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