Customer Interaction Intern

1 week ago

Gurgaon, Haryana, India Divine Hindu Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Location:
Sector 27, Gurugram (Work From Office)

Duration:
3–6 months |
Paid internship (Stipend ₹15,000 / month)

Timings:
9:00 AM – 6:30 PM, Monday–Saturday (fixed shift)

Joining:
Immediate

Be the friendly, calm voice of Divine Hindu — primarily on chat (WhatsApp & website) — resolving customer queries fast, protecting conversions, and keeping customers delighted.

What this role focuses on (chat-first)

  • Primary channel:
    Live chat (WhatsApp Business + website chat) — expected
    100–200 chats per day
    (handling short queries, order lookups, quick troubleshooting, and escalation).
  • Secondary channels:
    Inbound/outbound calls and email for complex issues or follow-ups.
  • Maintain polite, brand-aligned chat tone in
    Hinglish / Hindi + English
    .

Responsibilities

  • Handle daily
    100–200 chat
    conversations with speed and empathy.
  • Respond to WhatsApp & website chat queries: order status, tracking, cancellations, basic product questions, payment confirmations.
  • Process/coordinate returns, refunds, and replacements via Shopify + CRM/ticketing tools.
  • Raise and follow up on escalations with Warehouse, Logistics, and Quality teams.
  • Log accurate notes & tags for every interaction; update CRM/ticket until closure.
  • Use and contribute to canned replies / KB to keep responses consistent and fast.
  • Gather customer feedback and report recurring issues to CX lead.

Must-have

  • Strong written communication in
    Hindi + English
    (Hinglish fluency preferred).
  • Comfortable typing fast and accurately under pressure (chat volume 100–200/day).
  • Comfortable speaking on calls when required.
  • Proactive, patient, detail-oriented, and able to follow SOPs.
  • Prior customer-facing experience or internships are a plus.

If interested, kindly share your resume

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