International Customer Service Representative

2 days ago


Gurgaon, Haryana, India Transcom Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Handle international customer calls, emails, and chats to provide exceptional customer service.
  • Resolve customer queries and concerns in a timely and professional manner.
  • Work on rotational shifts including evenings (UK time zone) with occasional weekend off.
  • Provide product information, troubleshoot issues, and escalate complex cases when necessary.
  • Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

  • 1-5 years of experience in an International Voice Process or similar environment.
  • Excellent communication skills for handling international clients effectively.
  • Ability to work independently with minimal supervision while maintaining high-quality standards.
  • Strong problem-solving skills for resolving customer queries efficiently.


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