Customer Service Representative

1 day ago

Gurgaon, Haryana, India Kinexa Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role Description

This is a full-time on-site role for a Customer Service Representative & Business Develpoment Executive located in Gurugram. The Customer Service Representative & Sales will respond to customer inquiries, provide effective and efficient solutions, and ensure customer satisfaction. Daily tasks include handling customer complaints, processing orders, and providing detailed information about the company's products and services. The representative will also document customer interactions and manage customer accounts.

Qualifications

  • Strong skills in Customer Service, Customer Support, and Customer Satisfaction
  • Experience in enhancing Customer Experience and handling Customer Service Representatives
  • Excellent communication and interpersonal skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Experience in problem-solving and conflict resolution
  • High school diploma or equivalent; a Bachelor's degree is preferred
  • Previous experience in a similar role is beneficial

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