Customer Service Executive – International Process

3 days ago

Gurgaon, Haryana, India Mobi-Hub Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title:
Customer Service Executive – International Process

Location:
Spaze Itech Park,unit ,10 th Floor,Tower B3,Sohna road Gurugram,Sec
Department:
Customer Experience / Operations

Experience Required:
7+ years Employment

Job Summary:

We are looking for a highly skilled and customer-focused professional to join our international customer service team. The ideal candidate should possess exceptional communicationskills, in-depth process knowledge, and a passion for delivering world-class customer experiences. As part of a global organization, you will be responsible for managing international client interactions, resolving queries efficiently, and ensuring customer satisfaction through professional, proactive, and empathetic engagement.

Key Responsibilities:

  • Handle inbound and outbound customer interactions via phone, email, and chat for international clients
  • Provide prompt, accurate, and courteous responses to customer inquiries, requests, and complaints
  • Identify customer needs and offer suitable solutions while maintaining service quality standards
  • Collaborate with internal departments to ensure timely resolution of issues and seamless service delivery
  • Maintain accurate documentation of customer interactions in CRM systems
  • Meet or exceed performance metrics such as response time, customer satisfaction, and quality assurance scores
  • Contribute to process improvement initiatives to enhance efficiency and service excellence
  • Stay updated with product knowledge, company policies, and market trends to provide informed support
  • Represent the company with professionalism, empathy, and integrity in every customer interaction

Key Skills & Competencies:

  • Excellent verbal and written communication skills in English (additional language proficiency is a plus)
  • Strong interpersonal skills and the ability to build rapport with international clients
  • Sound understanding of customer service principles and best practices
  • Ability to handle pressure, multitask, and adapt to a fast-paced work environment
  • Analytical thinking and problem-solving attitude with attention to detail
  • Proficient in Zendesk platform,MS Office, and customer support platforms
  • Positive attitude, team spirit, and a commitment to continuous improvement

Qualifications:

  • Bachelor's degree in any discipline (Business Administration, Communication, or related field preferred)
  • 7+ years of experience in international customer service or client support roles
  • Experience working with global clients or in a BPO/IT-enabled service environment preferred

Why Join Us:

  • Opportunity to work with a leading international organization
  • Exposure to global customer service standards and best practices
  • Supportive work culture that values growth, learning, and employee well-being
  • Competitive compensation and career advancement opportunities

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