Analyst-Customer Service(UK/International Voice Process)

2 days ago

Gurgaon, Haryana, India Floatap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Floatap is hiring for an
International Voice Process (Analyst)
role with one of our Top Banking captive clients in
Gurugram, Noida,
and
Pune.
If you're interested or would like to explore this opportunity, please email your resume to can also call or WhatsApp us at for more details or to schedule a conversation at your convenience. We understand you may be working in shifts, Kindly let us know the best time to reach you. Please feel free to refer someone from your professional network who might be a good fit.

Education:
Graduation in any discipline.

Experience:
2-8yrs in UK/US Voice process in any domain.

Our Talent Advisors at Floatap Consultants are available through the week to assist you with any questions you may have.

We look forward to connecting with you Job Description is enclosed below for your reference

Job Description

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

To be successful you should have below critical skills.

  • Strong experience in International contact centre.
  • Excellent Customer service.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/customers to identify and address their needs.
  • Make judgements based on practice and previous experience.
  • To be a single point of contact for addressing complaints, query and providing resolution for the same.
  • Knowledge of Microsoft Office.

Accountabilities

  • Collaboration across multiple digital channels to personalise each interaction with a customer.
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
  • Support teams within the business operations function as needed, including risk management, compliance and collections.
  • Comply with all regulatory requirements and internal policies related to customer care.
  • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

  • International Voice Process

    2 weeks ago

    Gurgaon, Haryana, India Cogenthub Full time ₹ 22,000 - ₹ 5,00,000 per year

    Hiring Alert International Voice Process (UK Telecom Inbound Voice)Company Name: CogentHubCX.AIJob Role: Customer Service & Upselling (Inbound UK Telecom)Location: 756, Udyog Vihar Phase V Rd, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122022Date of Joining: 1st SeptemberHow to Apply:Click on "Apply Now" or share your CV at Malhar Ghoshal)Job...

  • Hiring Associate For International Voice Process

    2 weeks ago

    Gurgaon, Haryana, India Transcom Full time

    Job SummaryWe are seeking a dedicated Customer Support Executive to provide exceptional service to our international clientele. The ideal candidate will be responsible for handling customer queries via multiple channels (voice, email, chat) and resolving complex issues efficiently. This role requires working in rotational shifts and handling the US/UK voice...

  • BPO Hiring For UK Voice Customer Service Process 4.05 LPA

    3 days ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    BPO- Hiring For UK VOICE CUSTOMER SERVICE Process LPA Grad/UG/ Fresher LPAGraduate/ UG's With 1 Year Any Domain Experience LPA No B.E/B.Tech 5 DaysCabs 24/7 Pls Call- Dipankar @ Only Work From Office Available

  • BPO Hiring For UK Voice Customer Service Process 4.05 LPA Gurugram

    3 days ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 2,80,000 - ₹ 4,10,500 per year

    BPO- Hiring For UK Voice Customer Service Process 4.05 LPA Gurugram Grad/U/G's Fresher 2.80 LPAGrad/Ug's With 1 Year Experience In Any Domain 4.05 LPA GGN NO BE/BTECH5 DaysCabs 24/7 Pls Call- Dipankar @ Only Work From Office Only.

  • BPO Hiring For UK Voice Customer Service Process 4.05 LPA GGN

    3 days ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 24,600 - ₹ 40,800 per year

    BPO- Hiring For UK Voice Customer Service Process -4.05 LPA GGN Grad/UG's Fresher 2.80 LPAGrad/UG's With 1 Year Experience in Any Domain 4.05 LPA NO BE/BTECH 5 DaysCabs 24/7Pls Call- Dipankar@ WORK FROM OFFICE ONLY.NO for WFH

  • Quality Analyst- Voice Process

    2 weeks ago

    Gurgaon, Haryana, India NLB Services Full time ₹ 50,00,000 - ₹ 1,50,00,000 per year

    Job Summary:We are looking for a Quality Analyst (QA) to monitor and evaluate the quality of customer interactions in our US voice process. The QA will be responsible for ensuring compliance with process guidelines, identifying improvement opportunities, and enhancing customer experience through regular feedback and training support.Key...

  • US International Customer Service Voice Process

    7 days ago

    Gurgaon, Haryana, India Smart Vision Consultancy Services Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Gurgaon based BPO is hiring for an International Customer Service Voice Processany graduate with or without experience. can apply, salary upto - Rs.32000 inhand + incentives, both sides cab provided, 5 days a week working. call mamta

  • BPO Hiring For UK Voice Customer Service 4.05 LPA Gurugram

    3 days ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 2,72,000 - ₹ 4,10,500 per year

    BPO- Hiring For UK Voice Customer Service Process 4.05 LPA GGN Grad/UG's Fresher 2.80 LPAGrad//Ug's With 1 Year Experience in Any Domain 4.05 LPA NO BE/BTECH 5 DaysCabs 24/7 Pls Call- Dipankar @ Only Work From Office Available.

  • Customer Service

    1 week ago

    Gurgaon, Haryana, India Wsne Consulting Full time ₹ 62,400 per year

    Hiring for International Voice ProcessAny Grad with 1 year exp in customer service voice process can apply5 Days working, Rotational ShiftSalary- up to 5.2 LPA ctc Contact - Shakshi Required Candidate profileCandidates must have excellent communication skills in English.Should be flexible to work in UK shiftsImmediate joiners preferred Perks and...

  • is hiring For UK Insurance Blended Process

    3 days ago

    Gurgaon, Haryana, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Requirements - AnalystProcess: UK Insurance blended process.Work Experience monthsSummaryExcellent communication skills are mandatory.Fielding all incoming help requests from clients via Chat, emails, and calls in a courteous manner.Provides an administrative support service within specified guidelines.Responds to customers enquiries where basic analysis and...