Analyst-Customer Service(UK/International Voice Process)

8 hours ago

Gurgaon, Haryana, India Floatap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Floatap is hiring for an
International Voice Process (Analyst)
role with one of our Top Banking captive clients in
Gurugram, Noida,
and
Pune.
If you're interested or would like to explore this opportunity, please email your resume to can also call or WhatsApp us at for more details or to schedule a conversation at your convenience. We understand you may be working in shifts, Kindly let us know the best time to reach you. Please feel free to refer someone from your professional network who might be a good fit.

Education:
Graduation in any discipline.

Experience:
2-8yrs in UK/US Voice process in any domain.

Our Talent Advisors at Floatap Consultants are available through the week to assist you with any questions you may have.

We look forward to connecting with you Job Description is enclosed below for your reference

Job Description

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

To be successful you should have below critical skills.

  • Strong experience in International contact centre.
  • Excellent Customer service.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/customers to identify and address their needs.
  • Make judgements based on practice and previous experience.
  • To be a single point of contact for addressing complaints, query and providing resolution for the same.
  • Knowledge of Microsoft Office.

Accountabilities

  • Collaboration across multiple digital channels to personalise each interaction with a customer.
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
  • Support teams within the business operations function as needed, including risk management, compliance and collections.
  • Comply with all regulatory requirements and internal policies related to customer care.
  • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

  • International Voice Process

    2 weeks ago

    Gurgaon, Haryana, India Cogenthub Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Hiring Alert International Voice Process (UK Telecom Inbound Voice)Company Name: CogentHubCX.AIJob Role: Customer Service & Upselling (Inbound UK Telecom)Location: 756, Udyog Vihar Phase V Rd, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122022Date of Joining: 1st SeptemberHow to Apply:Click on "Apply Now" or share your CV at Malhar Ghoshal)Job...

  • UK Voice Process

    6 days ago

    Gurgaon, Haryana, India BELIEVER HR Full time ₹ 2,16,000 - ₹ 3,60,000 per year

    Hiring for UK Voice Process/ US Process MNC Company based in Gurgaon looking for. Candidate should have atleast 1 year relevant on paper experience in International BPO or voice process. Good communication skills. Salary upto 45k. Cab Allowances or cab facility.Job Types: Full-time, PermanentPay: ₹18, ₹30,000.00 per monthWork Location: In person

  • BPO Hiring For UK Voice Customer Service Process 4.05 LPA

    4 days ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    BPO- Hiring For UK VOICE CUSTOMER SERVICE Process LPA Grad/UG/ Fresher LPAGraduate/ UG's With 1 Year Any Domain Experience LPA No B.E/B.Tech 5 DaysCabs 24/7 Pls Call- Dipankar @ Only Work From Office Available

  • BPO Hiring For UK Voice Customer Service Process 4.05 LPA GGN

    4 days ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 24,600 - ₹ 40,800 per year

    BPO- Hiring For UK Voice Customer Service Process -4.05 LPA GGN Grad/UG's Fresher 2.80 LPAGrad/UG's With 1 Year Experience in Any Domain 4.05 LPA NO BE/BTECH 5 DaysCabs 24/7Pls Call- Dipankar@ WORK FROM OFFICE ONLY.NO for WFH

  • BPO Hiring For UK Voice Customer Service Process 4.05 LPA Gurugram

    4 days ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 2,80,000 - ₹ 4,10,500 per year

    BPO- Hiring For UK Voice Customer Service Process 4.05 LPA Gurugram Grad/U/G's Fresher 2.80 LPAGrad/Ug's With 1 Year Experience In Any Domain 4.05 LPA GGN NO BE/BTECH5 DaysCabs 24/7 Pls Call- Dipankar @ Only Work From Office Only.

  • BPO Hiring For UK Voice Process

    2 weeks ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    BPO Hiring For International UK Voice Process 25K Per Month - Gurugram Grad/UG Fresher - 18KWith Experience Any Domain 25KNo BE/Btech 24/7 5 Day Cabs Call Dipankar@ Email CV@

  • International Voice

    2 weeks ago

    Gurgaon, Haryana, India Cogenthub Full time ₹ 2,50,000 - ₹ 4,40,000 per year

    Job Description:CogentHubCX.AI is hiring experienced Outbound Sales Professionals for our UK Voice Process. If you have experience in domestic or international outbound calling and possess excellent English communication skills, we offer a rewarding sales career with growth potential, incentives, and a stable work environment.Please share your resume at...

  • BPO Hiring For UK Voice Customer Service 4.05 LPA Gurugram

    4 days ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 2,72,000 - ₹ 4,10,500 per year

    BPO- Hiring For UK Voice Customer Service Process 4.05 LPA GGN Grad/UG's Fresher 2.80 LPAGrad//Ug's With 1 Year Experience in Any Domain 4.05 LPA NO BE/BTECH 5 DaysCabs 24/7 Pls Call- Dipankar @ Only Work From Office Available.

  • Associate - Customer Service (Voice Process)

    2 weeks ago

    Gurgaon, Haryana, India Outscale Partners Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with.Duties & ResponsibilitiesLoad and manage site schedules/rotas and client/emergency bookings in Timegate.Execute daily control room operations as directed by...

  • Customer Service Executive

    2 weeks ago

    Gurgaon, Haryana, India Cogenthub Full time ₹ 2,70,000 - ₹ 5,00,000 per year

    Were Hiring International Voice Process (UK Telecom Inbound)Join CogentHub, a leading BPO providing customer support services for global telecom clients. We are looking for energetic individuals with strong English communication skills to join our Inbound International Voice Support team for the UK Telecom process.Please share your resume at HR Malhar...