is hiring For UK Insurance Blended Process

3 days ago

Gurgaon, Haryana, India Wipro Full time

Requirements - Analyst

Process: UK Insurance blended process.

Work Experience months

Summary

  • Excellent communication skills are mandatory.
  • Fielding all incoming help requests from clients via Chat, emails, and calls in a courteous manner.
  • Provides an administrative support service within specified guidelines.
  • Responds to customers enquiries where basic analysis and the provision of information is needed to resolve the issue, escalating where necessary.
  • Gains the trust of the customer through the provision of accurate and timely information and support services.
  • Records all information accurately on appropriate systems.
  • Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
  • Make outbound calls to client/ stakeholders with the defined call tree.
  • Maintain the defined Voice Quality and standards

Category - Back office/Customer service query handling or data management  (preferable Pension, Retirements, Superannuation, Life Insurance, asset management or larger BFSI)

Working Conditions - UK shift (5 days working). Saturdays & Sundays are fixed off

12.00PM to 12.00AM Window (any 9.5-hour Shift)

Transport - One way transport will be provided (Drop)

Education Skills - Any graduate - BA, B.Com, B.Sc. (Nontechnical), MA, M.Com, Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience

B. Tech and MBA Freshers are not Applicable

Degree or Provisional Certificate is Mandatory.

(Voter ID or Passport is mandatory to apply for this role)

Work Location - Gurgaon

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