CRM Executive
2 weeks ago
Key responsibilities
*Client relationship management: Manage client relationships from the point of sale to post-possession. Handle all post-sales inquiries, complaints, and support needs through calls, emails, and other communication channels.
*Document management: Prepare and issue necessary post-sale documents, such as buyer's agreements, possession letters, and demand letters.
*Payment and finance coordination: Manage payment follow-ups and coordinate with the finance/accounts team to ensure timely payments and issue receipts.
*Customer satisfaction: Ensure customer satisfaction by providing support during the possession process and addressing any issues or concerns promptly.
*Data management: Maintain and update customer records in the CRM, ensuring data accuracy for all post-sales activities.
*Internal coordination: Work with other departments, such as Sales, Finance, and Compliance, to ensure a smooth handover and fulfillment of post-sale commitments.
*Sales and retention: Identify opportunities for upselling or cross-selling to existing customers to foster a long-term relationship with the company.
Required skills and qualifications
*Experience: Previous experience in real estate customer service, sales, or CRM, preferably in the residential or commercial property sector.
*Skills: Excellent communication (verbal and written), organizational skills, and the ability to multitask under pressure.
*Technical proficiency: Strong knowledge of CRM software and the Microsoft Office Suite, including advanced Excel.
*Attitude: A customer service-oriented attitude with strong problem-solving and conflict resolution skills.
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